Compare CallTrackingMetrics vs. Ringba in 2026

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Average Ratings 938 Ratings

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Description

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Description

Ringba is the industry's leading inbound call tracking platform and analytics platform for call centers, professional pay-per call marketers, and businesses. Ringba's real time call routing, ping tree and industry-leading analytics will give you more ROI than any other platform. All without contracts, minimums or overages. Ringba was created to push the boundaries of innovation. Our team is changing the way businesses communicate with consumers and inventing the future voice. Expert AdTech engineers, product designers, marketers. Our priority is your success. Our support engineering team is available to assist you whenever you need it, at no additional cost. No contracts, no price gouging, or feature gatekeeping. You can use what you need. As you grow, we grow. We use the same APIs to create seamless integrations. Ringba is helping digital agencies, pay-per-callers, and global brands dramatically improve their Return On Investment.

API Access

Has API Yes

API Access

Has API Yes

Screenshots View All

Screenshots View All

Integrations

Google Ads Yes

AgencyPlatform Yes

Axis LMS Yes

CA Flowdock Yes

Drift Yes

Facebook Ads No

Gong Yes

Google Data Studio Yes

HubSpot CRM Yes

Lightning Step Yes

Show More Integrations

Explore All 48 Integrations

Integrations

Google Ads Yes

AgencyPlatform No

Axis LMS No

CA Flowdock No

Drift No

Facebook Ads Yes

Gong No

Google Data Studio No

HubSpot CRM No

Lightning Step No

Show More Integrations

Explore All 8 Integrations

Pricing Details

$79 per month

All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses.
Discounts up to 20% off for annual agreements.

Free Trial Yes

Free Version No

Pricing Details

$0/mo

No contracts of commitments. Free trial and tiered pricing available.

Free Trial Yes

Free Version Yes

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows No

Mac No

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App No

iPad App No

Android App No

Windows No

Mac No

Linux No

Chromebook No

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person No

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person No

Vendor Details

Company Name

CallTrackingMetrics

Founded

2012

Country

United States

Website

www.calltrackingmetrics.com

Vendor Details

Company Name

Ringba

Founded

2016

Country

United States

Website

www.ringba.com

Product Features

Call Center

Blended Call Center Yes

Call Logging Yes

Call Recording Yes

Call Scripting Yes

Campaign Management Yes

Database No

Escalation Management Yes

IVR / Voice Recognition Yes

Inbound Call Center Yes

Manual Dialer Yes

Outbound Call Center Yes

Predictive Dialer No

Progressive Dialer No

Queue Management Yes

Real-time Chat Yes

Reporting/Analytics Yes

Call Monitoring

Call Recording

Archiving Yes

Call Sharing Yes

Distributed Call Recording No

Event Triggered Recording Yes

File Transfer No

Instant Retrieval No

On-Demand Recording No

Recording Bookmarking No

Scheduled Recording No

Screen Activity Recording No

Video Call Recording No

Call Tracking

CRM Yes

Call Log Yes

Call Recording Yes

Call Routing Yes

Caller Identification Yes

Campaign Management Yes

Conversion Tracking Yes

IVR / Voice Recognition Yes

Keyword Tracking Yes

Contact Center Quality Assurance

Conversation Intelligence

AI Insights Yes

Account Health Alerts No

Call Analytics Yes

Call Recording Yes

Call Recording Cloud Storage Yes

Call Snippets Yes

Call Transcription Yes

Call/Meeting Sharing No

Sales Coaching Yes

Topic Tags No

Topic-Based Analytics No

Video Conferencing Analytics No

Win/Loss Analysis No

IVR

Call Center Yes

Call Logging Yes

Call Recording Yes

Call Routing Yes

Multiple Scripts Yes

Phone Key Input Yes

Survey Management No

Text to Speech Yes

Voice Customization Yes

Voice Mail Yes

Marketing Attribution

Attribution Modeling No

Audience Segmentation No

Conversion Tracking Yes

Cross-Channel Attribution Yes

Customer Journey Mapping No

Multi-Touch Attribution Yes

Predictive Analytics No

ROI Tracking Yes

Performance Marketing

Softphone

Audio / Video Conferencing Yes

Call Logging Yes

Call Recording Yes

Call Transfer Yes

Caller Identification Yes

Chat / Messaging Yes

Contact Management Yes

Fax Management Yes

Speech Analytics

Automatic Transcription Yes

Call Center Management No

Call Recording Yes

Customer Experience Management No

Data Security No

Natural Language Processing Yes

Predictive Analytics No

Self-Service Search No

Sentiment Analysis Yes

Surveys & Feedback No

Product Features

Call Center

Blended Call Center No

Call Logging No

Call Recording No

Call Scripting No

Campaign Management No

Database No

Escalation Management No

IVR / Voice Recognition No

Inbound Call Center No

Manual Dialer No

Outbound Call Center No

Predictive Dialer No

Progressive Dialer No

Queue Management No

Real-time Chat No

Reporting/Analytics No

Call Recording

Archiving No

Call Sharing No

Distributed Call Recording No

Event Triggered Recording No

File Transfer No

Instant Retrieval No

On-Demand Recording No

Recording Bookmarking No

Scheduled Recording No

Screen Activity Recording No

Video Call Recording No

Call Tracking

CRM No

Call Log No

Call Recording Yes

Call Routing Yes

Caller Identification Yes

Campaign Management Yes

Conversion Tracking Yes

IVR / Voice Recognition Yes

Keyword Tracking Yes

Lead-to-Account Matching and Routing

Transcription

AI / Machine Learning No

Annotations No

Audio/Video File Upload No

Automatic Transcription No

Collaboration Tools No

File Sharing No

For Manual Transcription No

Full Text Search No

Multi-Language Support No

Natural Language Processing (NLP) No

Playback Controls No

Speech Recognition No

Subtitles No

Text Editor No

Timecoding No

Alternatives

CloudTalk

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Compare CallTrackingMetrics vs. Ringba

Average Ratings 938 Ratings

Average Ratings 0 Ratings

Description

Description

API Access

API Access

Screenshots View All

Screenshots View All

Integrations

Integrations

Pricing Details

Pricing Details

Deployment

Deployment

Customer Support

Customer Support

Types of Training

Types of Training

Vendor Details

Company Name

Founded

Country

Website

Vendor Details

Company Name

Founded

Country

Website

Product Features

Product Features

Alternatives

Alternatives

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