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Average Ratings 938 Ratings

Total
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Average Ratings 1 Rating

Total
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features
design
support

Description

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Description

HyrosAI's print tracking has been shown to enhance advertising return on investment for more than 2,500 businesses. It accurately monitors essential metrics, including leads, calls, sales, and returning customers, outperforming typical ad platforms in tracking efficiency. This superior capability allows for more strategic and profitable ad purchasing decisions. Recognized as the most precise online ad tracking solution, it provides up to 50% additional ad attribution compared to conventional ad platform tracking. Furthermore, Hyros facilitates the integration of print tracking data into the AI systems of ad platforms like Facebook and Google, thereby refining ad targeting precision. Hyros has established itself as the Profitwell/Baremetrics equivalent in ad reporting, offering a user-friendly drag-and-drop interface for creating and personalizing ideal ad reporting dashboards. Users can tailor their dashboards to showcase any desired statistics and comparisons, ensuring instant access to vital metrics. This feature simplifies the reporting process, allowing users to generate client reports with a single click. Additionally, you can delve into critical metrics that influence your advertising success, including leads, funnel performance, call statistics, call conversions, interaction trends, and refunds, which are all essential for a comprehensive understanding of your advertising effectiveness. This detailed analysis enables businesses to make informed decisions that can significantly boost their overall advertising performance.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axis LMS Yes 
Facebook Yes 
Google Ads Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Nekton.ai Yes 
Snapchat Yes 
Stripe Yes 
AgencyAnalytics Yes 
BigCommerce No 
CA Flowdock Yes 
CAKE Yes 
Easyflow Yes 
Mixpanel Yes 
Pipedrive No 
Salesforce Yes 
Slack Yes 
Stackreaction Yes 
Sunwave Yes 

Integrations

Axis LMS Yes 
Facebook Yes 
Google Ads Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Nekton.ai Yes 
Snapchat Yes 
Stripe Yes 
AgencyAnalytics No 
BigCommerce Yes 
CA Flowdock No 
CAKE No 
Easyflow No 
Mixpanel No 
Pipedrive Yes 
Salesforce No 
Slack No 
Stackreaction No 
Sunwave No 

Pricing Details

$79 per month
All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses.
Discounts up to 20% off for annual agreements.
Free Trial Yes 
Free Version No 

Pricing Details

$99 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CallTrackingMetrics

Founded

2012

Country

United States

Website

www.calltrackingmetrics.com

Vendor Details

Company Name

Hyros

Country

United States

Website

hyros.com

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording No 
Event Triggered Recording Yes 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Call Tracking

CRM Yes 
Call Log Yes 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management Yes 
Conversion Tracking Yes 
IVR / Voice Recognition Yes 
Keyword Tracking Yes 

Conversation Intelligence

AI Insights Yes 
Account Health Alerts No 
Call Analytics Yes 
Call Recording Yes 
Call Recording Cloud Storage Yes 
Call Snippets Yes 
Call Transcription Yes 
Call/Meeting Sharing No 
Sales Coaching Yes 
Topic Tags No 
Topic-Based Analytics No 
Video Conferencing Analytics No 
Win/Loss Analysis No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management No 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Marketing Attribution

Attribution Modeling No 
Audience Segmentation No 
Conversion Tracking Yes 
Cross-Channel Attribution Yes 
Customer Journey Mapping No 
Multi-Touch Attribution Yes 
Predictive Analytics No 
ROI Tracking Yes 

Softphone

Audio / Video Conferencing Yes 
Call Logging Yes 
Call Recording Yes 
Call Transfer Yes 
Caller Identification Yes 
Chat / Messaging Yes 
Contact Management Yes 
Fax Management Yes 

Speech Analytics

Automatic Transcription Yes 
Call Center Management No 
Call Recording Yes 
Customer Experience Management No 
Data Security No 
Natural Language Processing Yes 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis Yes 
Surveys & Feedback No 

Product Features

Marketing Attribution

Attribution Modeling No 
Audience Segmentation No 
Conversion Tracking No 
Cross-Channel Attribution No 
Customer Journey Mapping No 
Multi-Touch Attribution No 
Predictive Analytics No 
ROI Tracking No 

Alternatives

Alternatives

Prodigal Reviews

Prodigal

Prodigal Technologies