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Description
Combine powerful voice enablement, contact center, productivity tools, and network support to unlock the full power of an enterprise-grade unified communication suite. CallTower delivers comprehensive UCaaS turnkey solutions. Your workforce is your greatest asset. It is essential to secure the right business communication technology that encourages pro-active collaboration. CallTower allows our customers to manage rapidly changing technologies via Connect, a user-friendly portal that was created in-house. This system is unique and allows our customers to administer services without needing to be experts in any particular technology or hire outside consultants to manage their UC solutions.
Description
Geomant enhances your current technology to elevate your customer experience significantly. By employing cloud-based solutions and ensuring seamless integrations, we maximize the capabilities of your contact center. Our robust, feature-rich cloud contact center system empowers users with comprehensive functionalities without the burden of expensive hardware or software licenses. With subscription-based pricing, you can easily adjust your licenses based on actual business needs, ensuring you never pay for more than you require. Rapid deployment in just a few hours allows you to quickly enjoy the advantages of integrating a chat solution into your setup. Additionally, we offer support for digital and social channels, in-queue and scheduled callbacks, call recording, and much more! Our solutions also include real-time and historical performance management tools for wallboards and agent desktops. Furthermore, we provide extensive contact center capabilities tailored for Microsoft Teams, ensuring a truly omnichannel experience for all users. This comprehensive approach guarantees that your team can respond effectively to customer needs across multiple platforms.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Avaya Cloud Office
Dialogflow
Five9
IBM Watson
Inova
LUIS
Microsoft 365
Microsoft Dynamics 365
Microsoft Teams
Integrations
Salesforce
Avaya Cloud Office
Dialogflow
Five9
IBM Watson
Inova
LUIS
Microsoft 365
Microsoft Dynamics 365
Microsoft Teams
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CallTower
Founded
2002
Country
United States
Website
www.calltower.com
Vendor Details
Company Name
Geomant
Founded
1984
Country
United Kingdom
Website
www.geomant.com/end-user-solutions/contact-center-from-the-cloud
Product Features
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Telecom Expense Management
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
