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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Combine powerful voice enablement, contact center, productivity tools, and network support to unlock the full power of an enterprise-grade unified communication suite. CallTower delivers comprehensive UCaaS turnkey solutions. Your workforce is your greatest asset. It is essential to secure the right business communication technology that encourages pro-active collaboration. CallTower allows our customers to manage rapidly changing technologies via Connect, a user-friendly portal that was created in-house. This system is unique and allows our customers to administer services without needing to be experts in any particular technology or hire outside consultants to manage their UC solutions.

Description

Immediate adjustments to routes are executed as soon as rate modifications or overrides are applied. Our system incorporates numerous safeguards aimed at boosting revenue while avoiding situations where traffic is routed at a deficit. It effectively reduces mistakes and guards against losses that may arise from the daily task of managing intricate vendor rate sheets. We provide a comprehensive array of tools focused on enhancing profit margins for domestic shipments. A common concern expressed by potential clients is the delay between the creation of a new routing strategy and its actual implementation. During the waiting period for a new routing solution to become operational, financial losses can accumulate. In an industry where profit margins are exceptionally narrow, such delays are simply unacceptable. This challenge within the sector inspired FastLink to innovate, pushing us to enhance our auto-routing solution to outperform competitors in terms of speed and intelligence. After thorough evaluation, our skilled programming team committed themselves to this task, determined to deliver a superior product. Their dedication not only aims to solve the existing issues but also to set a new standard in the industry.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Five9
Salesforce

Integrations

Five9
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$500 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CallTower

Founded

2002

Country

United States

Website

www.calltower.com

Vendor Details

Company Name

FastLink Software

Website

www.fastlinksoftware.com

Product Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Product Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

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