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Average Ratings 0 Ratings
Description
Combine powerful voice enablement, contact center, productivity tools, and network support to unlock the full power of an enterprise-grade unified communication suite. CallTower delivers comprehensive UCaaS turnkey solutions. Your workforce is your greatest asset. It is essential to secure the right business communication technology that encourages pro-active collaboration. CallTower allows our customers to manage rapidly changing technologies via Connect, a user-friendly portal that was created in-house. This system is unique and allows our customers to administer services without needing to be experts in any particular technology or hire outside consultants to manage their UC solutions.
Description
Customers have moved beyond simply wanting an omnichannel experience; they now anticipate it as the standard. Our cloud-native contact center solution ensures that all communication channels are integrated within a single interaction, allowing agents to deliver superior service more efficiently. With features like effortless switching, transfers, and real-time coaching, agents can respond promptly to customer needs. Customers benefit from reduced wait times, fewer handoffs, and no more interruptions, eliminating the need for them to take notes during calls. This is the ideal standard for customer service. We aim to empower agents while equipping customers with the self-service options they crave. By incorporating Machine Learning, our omnichannel contact center platform elevates the customer experience, allowing clients to assist themselves while enabling agents to tackle more intricate inquiries. Our intelligent bot utilizes sentiment analysis and Natural Language Understanding, seamlessly linking to CRM systems and other resources to provide a truly unified and smooth customer experience. Ultimately, this approach not only enhances customer satisfaction but also optimizes agent performance.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CallTower
Founded
2002
Country
United States
Website
www.calltower.com
Vendor Details
Company Name
Edify Labs
Founded
2018
Country
United States
Website
www.edify.cx
Product Features
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Telecom Expense Management
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail