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Description
CallConfine offers a revolutionary solution for recording calls and logging voice communications, available in various configurations such as analog ports (4, 8, 16, 24), digital options (single, dual, core), digital extensions (8, 16, 24 ports), and VOIP systems. This solution is widely adopted in sectors like financial institutions, banks, hospitality, call centers, BFSI, public sectors, and corporate environments to capture telephone conversations. By utilizing CallConfine, organizations can enhance their operational accuracy and efficiency with minimal effort. It allows for effective monitoring of marketing and customer service departments, thereby bridging any communication gaps with clients. Furthermore, when disputes arise, having recorded conversations can prove invaluable in resolving conflicts, as these recordings serve as crucial evidence to address discrepancies and maintain customer trust. As a result, CallConfine is recognized as a comprehensive compliance solution that ensures adherence to policies, facilitates performance management, monitors interactions, and ultimately prioritizes customer satisfaction, making it an essential tool for any business aiming for excellence. In today's fast-paced business environment, leveraging such technology can significantly contribute to a company's success and reputation.
Description
7twenty's CallWatchPro promotes a customer-oriented culture. Call Watch Pro is designed for companies that handle service and sales calls but don't have a formal call center. It reduces the need for managerial resources and increases customer satisfaction. Call Watch Pro allows managers to monitor all customer-facing employees according to current KPIs and provides real-time insights. This allows them to continuously improve customer service and internal communications. This results in a dramatic decrease in recurring conversations and an increase in organizational and financial efficiency.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Nexsus Techno Solutions
Founded
2004
Country
India
Website
www.nexsussolutions.com/call-confine.php
Vendor Details
Company Name
7twenty
Founded
2007
Country
Israel
Website
callwatch.pro/
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration