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Description
CallCenterHosting offers cloud-based solutions that are packed with advanced features, contributing significantly to your business's success. The effectiveness of a call center is largely determined by the performance of its dialer and its ability to reach out to customers effectively. The choice of dialers is influenced by the number of agents on hand and the scale of outreach required. These cloud solutions empower agents with essential tools and information to engage effectively with customers. The advent of cloud technology has revolutionized the call center sector, introducing innovative solutions that maximize the potential of customer service through cloud-hosted systems. By utilizing toll-free and virtual numbers, businesses can effectively communicate and promote their products or services to prospective clients. Maintaining consistent communication with customers is crucial for achieving business objectives. Organizations are continuously seeking methods to enhance their accessibility, ensuring that customers can easily connect with them for support and assistance.
Description
Since its establishment in 1978, Database Systems Corp. (DSC) has been at the forefront of offering computer software solutions and call center technology to various businesses and organizations. Our CRM software application, Telemation, was designed with the belief that timely and professional information delivery is crucial for business success. Furthermore, in today's ever-evolving business landscape, the ability to adapt is equally essential. From the outset, we have integrated this principle into our contact center software design. Consequently, many call center managers, each with their distinct and evolving needs, have opted for and continue to rely on Telemation as their preferred solution. When rapid implementation of new programs or modifications to existing campaigns is necessary, Telemation stands out as the go-to choice. In addition, Telemation is equipped with CTI capabilities that complement our call center phone system, which includes features such as outbound predictive dialing, inbound call distribution (ACD), and Interactive Voice Response (IVR). Moreover, our phone system also incorporates Text To Speech functionality, enhancing communication further. This comprehensive suite of tools positions Telemation as an indispensable asset for modern call center operations.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$7.49 per user per month
Free Trial
Free Version
Pricing Details
$25 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CallCenterHosting
Founded
2004
Country
United Kingdom
Website
www.callcenterhosting.com
Vendor Details
Company Name
Database Systems
Founded
1978
Website
www.databasesystemscorp.com/pstelemation.htm
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration