Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

CallBack HVAC is a follow-up tool for HVAC shops that miss calls while technicians and office staff are busy. With a compatible phone route and an approved texting number, a caller who reaches a supported unanswered-call outcome hears a consent prompt. If they press 1, the system can send one service text. The owner reviews any reply and makes the callback; the software does not answer every call or book jobs for you. The core plan includes caller records, a callback queue, message templates, lead status, basic reporting and CSV export. One dashboard reply is allowed after an incoming customer text. Staff must continue to handle booking and ongoing customer contact. AI CSR call handling is a separate pilot subject to review and activation, not part of the base trial. Core software costs $149/month after a 14-day trial that starts when the email address is confirmed. No card is required to start the software trial. Setup and carrier review use trial time. Provider number rental, registration, voice calls, messages and carrier fees are additional, including during the trial. Twilio is the standard setup; Telnyx and Plivo need availability confirmation before selection. A successful call-and-text test is required before customer use.

Description

Plivo Communications Platform is a Cloud API Platform as well as a Global Carrier Services Provider. It offers high-quality cloud communications at an affordable price. Plivo Communications Platform allows users to make phone and SMS calls to all countries. It also allows them to buy local numbers in 55 countries. Plivo Communications Platform offers free tech support that is available 24/7. Experts are happy to help customers with any issues.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

APRO CRM No 
Appmixer No 
Bitrix24 No 
Callision No 
Clinicea No 
DelyvaX No 
DigiLife No 
Dyrect No 
LabCollector LIMS/ELN No 
Make No 
Mobility Infotech No 
Novu No 
Quickrides No 
Rayven No 
RosarioSIS No 
SSOJet No 
Salesforce No 
SmartCar No 
Stackreaction No 
TrackDrive No 

Integrations

APRO CRM Yes 
Appmixer Yes 
Bitrix24 Yes 
Callision Yes 
Clinicea Yes 
DelyvaX Yes 
DigiLife Yes 
Dyrect Yes 
LabCollector LIMS/ELN Yes 
Make Yes 
Mobility Infotech Yes 
Novu Yes 
Quickrides Yes 
Rayven Yes 
RosarioSIS Yes 
SSOJet Yes 
Salesforce Yes 
SmartCar Yes 
Stackreaction Yes 
TrackDrive Yes 

Pricing Details

$149/month
Core software: $149/month after a 14-day no-card trial starting after email confirmation. The trial runs during provider setup and carrier review. Customer use requires a paid provider account, approved texting number, registration, compatible routing, consent and a successful call-and-text test. Provider number, registration/campaign, call, text and carrier fees are separate, including during the software trial. Twilio is standard; confirm Telnyx or Plivo availability before choosing either. AI CSR pilots are separate.
Free Trial Yes 
Free Version No 

Pricing Details

$.005 / SMS
Pricing details found on website. Volume discounts available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CallBack HVAC

Founded

2026

Country

United States

Website

callbackhvac.com

Vendor Details

Company Name

Plivo

Founded

2011

Country

United States

Website

www.plivo.com

Product Features

HVAC

Billing & Invoicing No 
Customer Database Yes 
Dispatch Management No 
Inventory Control No 
Job Management No 
Maintenance Scheduling No 
Mobile Access No 
Quotes / Estimates No 
Routing No 
Scheduling No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting No 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Product Features

Cloud Communication Platform

Audio / Video Conferencing Yes 
Call Center Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing No 
IVR / Voice Recognition Yes 

Mobile App Development

Access Controls / Permissions No 
Any App Development Language No 
Collaboration Tools No 
Compatibility Testing No 
Data Modeling No 
Debugging No 
Drag and Drop Editor No 
Enterprise Mobility (EMM/MAM) No 
FaceID and TouchID No 
For Consumer Apps Yes 
For Enterprise Apps Yes 
Integration Options No 
Mobile App Security No 
Multi-Factor Authentication (MFA) Yes 
Multiple Apps from Same Base No 
No Dependencies No 
No-Code No 
Reporting / Analytics Yes 
Single Sign-On (SSO) No 
Source Control No 
Visual Editor No 

Push Notifications

A/B Testing Yes 
Analytics Yes 
Campaign Segmentation Yes 
Contextual Targeting Yes 
Device Targeting Yes 
Expiry Notifications Yes 
Geo Targeting Yes 
Mobile Notifications Yes 
Notification Scheduling Yes 
Visual Notifications Yes 
Web Notifications Yes 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords No 
Polls / Voting Yes 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win Yes 

Text to Speech

API Yes 
Adjust Speaking Rate / Pitch Yes 
Audio Optimization Yes 
Custom Lexicons Yes 
Different Voice Choices Yes 
Multi-Language Support Yes 
Synchronize Speech Yes 

Alternatives

Ringbrook Reviews

Ringbrook

Reservation Destination LLC

Alternatives