Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
CallBack HVAC is a follow-up tool for HVAC shops that miss calls while technicians and office staff are busy. With a compatible phone route and an approved texting number, a caller who reaches a supported unanswered-call outcome hears a consent prompt. If they press 1, the system can send one service text. The owner reviews any reply and makes the callback; the software does not answer every call or book jobs for you.
The core plan includes caller records, a callback queue, message templates, lead status, basic reporting and CSV export. One dashboard reply is allowed after an incoming customer text. Staff must continue to handle booking and ongoing customer contact. AI CSR call handling is a separate pilot subject to review and activation, not part of the base trial.
Core software costs $149/month after a 14-day trial that starts when the email address is confirmed. No card is required to start the software trial. Setup and carrier review use trial time. Provider number rental, registration, voice calls, messages and carrier fees are additional, including during the trial. Twilio is the standard setup; Telnyx and Plivo need availability confirmation before selection. A successful call-and-text test is required before customer use.
Description
The HVAC Office comprises a comprehensive suite of applications tailored to meet the diverse needs of HVAC service contractors, efficiently managing service work order dispatch, billing, and office financial operations. Central to the program is the service dispatch section, where user-friendly entry, dispatching, and invoicing of customer work orders take place. Additionally, you can monitor active customer maintenance service agreements through the dedicated customer contract area. The inventory management section, coupled with insightful management reports, provides a thorough overview of item utilization and requirements. Furthermore, the software includes an integrated area for flat rate catalogs, allowing users to create, print, and even import catalogs from external vendors, ensuring technicians have easy access to necessary pricing information. This robust functionality streamlines operations and enhances overall productivity for HVAC service businesses.
API Access
Has API
No
API Access
Has API
No
Integrations
Twilio
No
Pricing Details
$149/month
Core software: $149/month after a 14-day no-card trial starting after email confirmation. The trial runs during provider setup and carrier review. Customer use requires a paid provider account, approved texting number, registration, compatible routing, consent and a successful call-and-text test. Provider number, registration/campaign, call, text and carrier fees are separate, including during the software trial. Twilio is standard; confirm Telnyx or Plivo availability before choosing either. AI CSR pilots are separate.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
CallBack HVAC
Founded
2026
Country
United States
Website
callbackhvac.com
Vendor Details
Company Name
Is2 Software
Country
United States
Website
www.is2software.com
Product Features
HVAC
Billing & Invoicing
No
Customer Database
Yes
Dispatch Management
No
Inventory Control
No
Job Management
No
Maintenance Scheduling
No
Mobile Access
No
Quotes / Estimates
No
Routing
No
Scheduling
No
Service History Tracking
No
Technician Management
No
Work Order Management
No
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
No
Mass Texting
No
Message Personalization
Yes
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
Yes
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
Product Features
HVAC
Billing & Invoicing
No
Customer Database
Yes
Dispatch Management
No
Inventory Control
Yes
Job Management
No
Maintenance Scheduling
No
Mobile Access
No
Quotes / Estimates
Yes
Routing
No
Scheduling
No
Service History Tracking
Yes
Technician Management
No
Work Order Management
Yes