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Description
CallBack HVAC is a follow-up tool for HVAC shops that miss calls while technicians and office staff are busy. With a compatible phone route and an approved texting number, a caller who reaches a supported unanswered-call outcome hears a consent prompt. If they press 1, the system can send one service text. The owner reviews any reply and makes the callback; the software does not answer every call or book jobs for you.
The core plan includes caller records, a callback queue, message templates, lead status, basic reporting and CSV export. One dashboard reply is allowed after an incoming customer text. Staff must continue to handle booking and ongoing customer contact. AI CSR call handling is a separate pilot subject to review and activation, not part of the base trial.
Core software costs $149/month after a 14-day trial that starts when the email address is confirmed. No card is required to start the software trial. Setup and carrier review use trial time. Provider number rental, registration, voice calls, messages and carrier fees are additional, including during the trial. Twilio is the standard setup; Telnyx and Plivo need availability confirmation before selection. A successful call-and-text test is required before customer use.
Description
Cedri functions as an AI receptionist tailored specifically for small businesses in Canada, operating around the clock to handle calls in both English and French, while simultaneously securing appointments for callers without the need to leave a message. This service provides you with a local Canadian phone number where customers can easily schedule, modify, or cancel appointments, inquire about services, operating hours, and pricing, and can even be directed to a human representative when necessary. Both you and your clients receive a text message confirmation, and returning callers are promptly recognized for a personalized experience.
Cedri is pre-configured for various industries, boasting templates for over 100 different types of businesses, including but not limited to plumbing services, dental offices, hair salons, and dining establishments, using the specific terminology that resonates with your customers. Each call is documented with a summary and a complete transcript accessible via iPhone and Android applications, as well as through a web platform, ensuring all communications are easily retrievable. Additionally, your bookings can seamlessly sync with Google Calendar and Outlook in beta, with all transcripts and appointment records securely stored within Canada’s borders.
The service is offered at a competitive rate of CA$18.99 per month, which includes up to 30 answered calls, eliminating per-minute fees and contractual obligations for users. It’s an efficient solution to enhance customer engagement and streamline appointment management for businesses of all sizes.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Twilio
Pricing Details
$149/month
Core software: $149/month after a 14-day no-card trial starting after email confirmation. The trial runs during provider setup and carrier review. Customer use requires a paid provider account, approved texting number, registration, compatible routing, consent and a successful call-and-text test. Provider number, registration/campaign, call, text and carrier fees are separate, including during the software trial. Twilio is standard; confirm Telnyx or Plivo availability before choosing either. AI CSR pilots are separate.
Free Trial
Free Version
Pricing Details
$18.99 CAD/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CallBack HVAC
Founded
2026
Country
United States
Website
callbackhvac.com
Vendor Details
Company Name
Cedri Inc.
Founded
2026
Country
Canada
Website
cedri.ca
Product Features
HVAC
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
