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Description
Call Citadel assists small plumbing and HVAC enterprises in managing missed customer calls effectively. Once configured, any unanswered calls are redirected from the business's current number, initiating a text dialogue with the caller that collects information regarding their needs, location, and urgency, which is then relayed to the business owner for a timely callback. The owner retains full control over how to respond and coordinate the necessary work, ensuring that customers can still reach the familiar business number. The initial setup process involves carrier registration and approval, typically spanning two to three weeks, though it may sometimes take longer. Businesses can enjoy a complimentary trial period of 30 days from the time they are verified and go live, without the need for a credit card to initiate the service. Should the business opt to continue after the trial, the monthly fee is $497. This innovative solution allows small businesses to enhance customer engagement and maintain their service standards seamlessly.
Description
Every individual who visits your website holds the potential to become a customer, making it essential to engage with them before they navigate away. ConvertCall enhances your ability to interact by analyzing customer behavior and capturing an impressive 88% more calls and inquiries right from the first day of implementation! Setting up a widget on your website is a straightforward yet highly customizable process through your account. Once established, the callback button and widget triggers begin to actively gather leads from your site. When visitors engage with the button or the triggers activate, a form appears prompting them to enter their phone number, with a promise of a callback in just a few seconds, typically within 20 to 30 seconds. The ConvertCall application then connects your manager directly with the prospective customer, facilitating a productive business conversation, while allowing for all calls to be recorded and rated by the visitors. Following the conversation, a personalized SMS is dispatched to the customer as a follow-up, ensuring a continued connection. Additionally, the customer's information is securely stored within the ConvertCall account and can be seamlessly integrated with various CRMs to streamline your customer relationship management. This comprehensive approach not only boosts lead conversion but also enhances overall customer engagement.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$497 per month
Free Trial
Yes
Free Version
No
Pricing Details
$36 per month
Billed annually
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Call Citadel
Founded
2026
Country
United States
Website
callcitadel.com
Vendor Details
Company Name
ConvertCall
Country
Spain
Website
convertcall.app/
Product Features
Lead Capture
Business Card / Badge Scanning
No
Dashboard
No
Data Extraction
No
Lead Distribution
No
Lead Notifications
No
Lead Nurturing
No
Lead Qualification
No
Lead Scoring
No
Online Forms
No
Product Features
Call Tracking
CRM
No
Call Log
No
Call Recording
No
Call Routing
No
Caller Identification
No
Campaign Management
No
Conversion Tracking
No
IVR / Voice Recognition
No
Keyword Tracking
No