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Description
Call Accounting Mate is a robust and efficient call accounting software solution designed to track and report on telephone call activity comprehensively. This software is adaptable for use across a wide range of sectors, including hospitality, retail, government, brokerage firms, financial institutions, and educational organizations. As telecom managers face challenges in assigning telecom expenses to different departments, cost centers, or individuals, this Telemanagement tool effectively identifies charges, uncovers misuse, and enhances overall productivity. Call Accounting Mate provides real-time monitoring of both incoming and outgoing calls, facilitating timely management responses. Additionally, users can set up alarms and generate reports for critical situations such as 911 emergency notifications, toll fraud detection, or misuse alerts. With its integrated contact database, users can swiftly trace all calls associated with a specific telephone number, categorizing them as either personal or business-related, which adds an extra layer of accountability to call management. Furthermore, this comprehensive approach ensures that organizations can maintain control over their telecommunication resources while promoting efficient usage.
Description
Shadow CMS Enterprise call accounting is adept at identifying operational bottlenecks, flagging unusual activity, reconciling billing statements, aiding in migration planning, and managing telecom expenditures. Many businesses encounter challenges related to workforce management and overall productivity. Shadow All-In-One features an extensive array of real-time and historical reports and dashboards that reveal service levels, call volume, departmental performance, and call center analytics. Additionally, Shadow can integrate communication metrics from various IP/PBX systems, communication servers, and collaboration tools into comprehensive reports for in-depth analysis of patterns, trends, KPIs, and workforce optimization. The data is meticulously organized and displayed in customizable dashboards, reports, or as actionable events triggered by specific criteria. Shadow provides multiple modules that offer personalized dashboards and metrics tailored for real-time settings such as call centers, healthcare facilities, and critical operations centers. Users can access this information from desktops, wall displays, or it can be distributed directly to teams for immediate insights and decision-making. Enhanced visibility into communication metrics allows organizations to make informed choices to improve efficiency and drive performance.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$375 one-time payment
Free Trial
Free Version
Pricing Details
$1000 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Callaccounting.ws
Founded
2001
Country
Canada
Website
www.callaccounting.ws
Vendor Details
Company Name
Resource Software International
Founded
1990
Country
Canada
Website
www.telecost.com/rsi-products.php#SHADOWCMS
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log