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Description
Calabrio ONE provides an all-encompassing toolkit designed to reveal the immense potential hidden within your customer interaction data, enabling a transformative impact on your entire organization. This unified solution merges a comprehensive workforce optimization suite with robust voice-of-the-customer analytics, allowing flexible deployment options in the cloud, on-premises, or through a hybrid setup. It ensures that every customer interaction is captured across various channels while facilitating the extraction of both predictive and prescriptive insights. By enhancing customer experiences and boosting employee engagement, it ultimately leads to greater operational efficiency. Furthermore, it empowers businesses to implement customer-focused strategies that accelerate sales, promote innovation, and propel organizational growth. Capture every interaction, listen to every voice, and record every call consistently. Additionally, effortlessly integrate Calabrio ONE with leading channel systems to establish a centralized command center for your contact center operations. This integrated approach allows for a more cohesive and efficient management of customer relations.
Description
Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.
API Access
Has API
API Access
Has API
Integrations
5X
Amazon Connect
CallFinder
Cisco Unified Contact Center
Microsoft Teams
New Era
SAP Store
The Thrive Platform
Webex Contact Center
Zoom Contact Center
Integrations
5X
Amazon Connect
CallFinder
Cisco Unified Contact Center
Microsoft Teams
New Era
SAP Store
The Thrive Platform
Webex Contact Center
Zoom Contact Center
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Calabrio
Founded
1995
Country
United States
Website
www.calabrio.com/products/calabrio-one/
Vendor Details
Company Name
Eleveo
Founded
1999
Country
United States
Website
www.eleveo.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning