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Average Ratings 5 Ratings

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Description

Cadebill, created by MCL Systems, serves as a comprehensive billing and convergent charging platform tailored for the telecommunications sector. This innovative solution caters specifically to telephone companies, cable providers, wireless operators, Internet service providers (ISPs), and local telephone firms, equipping them with a variety of tools designed to facilitate the efficient introduction of cutting-edge products and services into the marketplace. Cadebill enhances rollout speed and accuracy, minimizes redundancy, and automates various operational processes, ultimately leading to a reduction in capital and operational expenditures while achieving a lower total cost of ownership (TCO) and improved return on investment (ROI). Among its essential features are inventory management, chargeback tracking, integration with call systems, customer relationship management (CRM), and call rating capabilities, among others. This solution not only optimizes current operations but also positions companies to adapt to future industry challenges effectively.

Description

Are you fed up with not having enough time, money and resources to grow your business. Rev.io PSA (formerly Tigerpaw One) is a great way to take your technology services company to the next level without having to hire staff. Are you fed up with multiple systems that don’t communicate with each other? You no longer need multiple resources to accomplish your goals. Rev.io PSA can help you automate your business and streamline your operations. Are you fed up with losing money due to poor asset tracking? You don't know what's on your shelves, trucks, warehouses, at your customers' offices, or on your trucks. Are you fed up with not being able to collect on all your billable hours? Your profitability is dependent on how well your techs do their jobs. Labor is one of the biggest expenses. You can instantly view their work log, efficiency rates and even a snapshot about their billable hours with a tap of the finger.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Docusign Yes 
Acronis Cyber Protect Cloud No 
ArcGIS Yes 
Avalara No 
BrightGauge No 
CCH SureTax Yes 
CHILI Yes 
Chase Merchant Services Yes 
Cisco BroadCloud Yes 
Claude Agent SDK Yes 
D-Tools System Integrator (SI) No 
Google Yes 
IT Glue No 
Mesh No 
QuickBooks Online No 
QuoteWerks No 
Sage 50 No 
Salesforce Yes 
Sherweb No 
SwaggerHub Yes 

Integrations

Docusign Yes 
Acronis Cyber Protect Cloud Yes 
ArcGIS No 
Avalara Yes 
BrightGauge Yes 
CCH SureTax No 
CHILI No 
Chase Merchant Services No 
Cisco BroadCloud No 
Claude Agent SDK No 
D-Tools System Integrator (SI) Yes 
Google No 
IT Glue Yes 
Mesh Yes 
QuickBooks Online Yes 
QuoteWerks Yes 
Sage 50 Yes 
Salesforce No 
Sherweb Yes 
SwaggerHub No 

Pricing Details

Please call
Pricing varies with software modules required for you operation, the size of your operation, and type (cloud, on-premise) of your requirment.
Free Trial No 
Free Version No 

Pricing Details

Contact us for more details
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

MCL Systems

Founded

1991

Country

United States

Website

www.cadebill.com

Vendor Details

Company Name

Rev.io

Founded

2002

Country

United States

Website

rev.io/solutions/psa/

Product Features

Billing and Provisioning

Cadebill delivers an extensive suite of software solutions designed for Billing and Provisioning tailored to the needs of telecommunications, utilities, UCaaS, cloud/data centers, and internet service providers. Cadebill’s billing component features a comprehensive product catalog that allows for swift configuration of products, packages, and parameters. Its rating engine supports a variety of flexible pricing structures, including recurring and usage-based billing, along with discount management. A multitude of integrated modules are also available, including financial accounting, taxation, customer relationship management (CRM), configure-price-quote (CPQ), order management, a mediation platform for call processing, a customer portal, payment solutions, and workflow management. The Cadebill Service Delivery Platform (SDP) provides an integrated approach to billing and order management, enabling seamless service provisioning for various platforms and providers through robust APIs. SDP includes a selection of pre-configured solutions suited for different service platforms and providers. It efficiently manages provisioning tasks such as new requests, change requests, incidents, and problems through an advanced workflow engine, ensuring control and tracking throughout the process.

Billing & Invoicing Yes 
Carrier Access Billing Yes 
Contract Management Yes 
Customer Accounts Yes 
Customizable Billing Yes 
Flexible Rate Tables Yes 
Internet Yes 
Order Management Yes 
Post-Paid Systems Yes 
Pre-Paid Systems Yes 
Provisioning Yes 
Rating Yes 
Self Service Portal Yes 
Service Order System Yes 
VoIP Yes 

OSS/BSS

Cadebill provides a robust and precise billing solution tailored for telecom, internet, utility, and data center operations, capable of handling billions in revenue. Its key features include: - **Product Catalog**: Quickly establish and manage product offerings. - **Rating Engine**: Create both straightforward and intricate rating models, accommodating various parameters for recurring billing, usage charges, one-time fees, discounts, promotions, and contract incentives. - **Contract Management**: Efficiently handle customer service agreements. - **Taxation**: Seamless integration with SureTax, Avalara, and Vertex for accurate tax calculations and compliant invoice generation. - **Customer Portal**: A user-friendly interface for customers to view and pay invoices, as well as track their account balances. - **Payment Gateway**: Supports credit, debit, and ACH transactions for both immediate and automated payments. - **Financial Accounting**: Includes built-in accounting features with options for integration with additional systems. - **API and Integration**: Offers an API for connecting Cadebill with both internal and external platforms. - **User Security**: Implements stringent security measures at the user level to ensure data protection.

Recurring Billing

Telecommunications and internet services have transitioned from pay-per-use models to fixed recurring billing structures. Cadebill offers a selection of templates designed for recurring billing, allowing users to configure the following parameters: Billing Frequency: Options include daily, weekly, bi-monthly, monthly, quarterly, and yearly schedules. Pricing Model: Recurring fees can differ during promotional or trial periods, and can also be tiered, featuring various rates for distinct phases of the agreement. Users can choose to bill in advance or in arrears. Bundles: Users can create packages that contain multiple products, with each product subject to its own recurring fee, or define a single recurring fee for the entire package. Usage Limits: Recurring charges can impose usage restrictions for a specified duration, with any excess usage billed at standard rates. Contract Length: The recurring fees may change based on the length of the contract, and contracts that expire will automatically revert to standard non-contracted rates. Early Termination: The platform provides the option to apply full or partial recurring charges in the event of early contract termination.

Customer Portal Yes 
Deferred Billing Yes 
Discount Management Yes 
Dunning Management Yes 
Invoice History Yes 
Multi-Currency Yes 
Multi-Period Recurring Billing Yes 
Payment Processing Yes 
Recurring Donations No 
Subscription Billing Yes 

Telecom Billing

Cadebill provides a robust and precise billing solution tailored for telecom, internet, utility, and data center operations, capable of handling revenues in the billions. Key features include: - **Product Catalog**: Quickly establish and manage product offerings. - **Rating Engine**: Design both simple and intricate rating models utilizing a wide range of parameters for recurring or usage-based billing, one-time fees, discounts, promotions, and contractual reductions. - **Contract Management**: Oversee customer service agreements efficiently. - **Taxation**: Seamless integration with SureTax, Avalara, and Vertex for automatic tax calculations and compliance with regulatory tax submissions. - **Customer Portal**: A user-friendly interface for customers to view and pay invoices, as well as access their account ledgers. - **Payment Gateway**: Support for credit, debit, and ACH transactions, available for both immediate charges and automated payments. - **Financial Accounting**: Built-in financial accounting features with optional integration capabilities for additional systems. - **API and Integration**: APIs available for connecting Cadebill with both internal and external platforms. - **User Security**: Enhanced security measures implemented at the individual user level to ensure data protection.

Utility Billing

Our platform offers a comprehensive suite of features designed to streamline billing and data management: - **Versatile Billing Options**: Consolidate charges for Electricity, Water, Internet, Sewage, Heat Recovery, Steam, Well Water, and Trash Collection into one convenient invoice. - **Automated Meter Reading**: Utilize Automated Meter Reading (AMR) capabilities, import meter data seamlessly, and integrate with existing metering systems. A mobile app is available for field personnel to conduct on-site meter readings, complete with error management and mathematical functions to calculate monthly usage. - **GIS Integration**: Connect with ESRI and mPower for robust GIS mapping solutions. - **Customizable Billing Cycles**: Support for unlimited billing cycles, implementation of minimum bill logic, and the option to include non-utility charges and credits, such as repayment for assistance, rebates, and service upgrades. Late fees and early payment discounts can also be applied. - **User-Friendly Customer Portal**: A dedicated portal for customers to access online bill payments, view payment history, and maintain a ledger. Additionally, a mobile application enhances customer convenience. Print and mailing services for physical bills are also available. - **Financial Systems Integration**: Interface with various financial accounting systems, like MUNIS, to ensure seamless operations. - **Robust Security Measures**: User-specific security protocols define access levels for reading, editing, and transaction control. All customer data is rigorously encrypted to safeguard sensitive information.

ACH Payment Processing Yes 
Account Management Yes 
Billing & Invoicing Yes 
Cable Yes 
Collections Management Yes 
Customer Management Yes 
Electricity Yes 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out Yes 
Natural Gas Yes 
Non-Metered Billing Yes 
Online Payment Processing Yes 
Penalty / Cut-Off Processing Yes 
Rate Management Yes 
Service Call Management Yes 
Trash Yes 
Water Yes 
Work Order Management Yes 

Workflow Management

Introducing "Ganges," a patented workflow engine that empowers users to customize workflows and manage Business Process Management (BPM) for a variety of operational needs, including sales order processing, Configure, Price, Quote (CPQ), order management, service delivery, issue tracking, and task management. The platform features a user-friendly visual process designer that facilitates the quick creation of workflow processes, complete with conditional paths, customizable email templates, and scheduled reminders for lengthy tasks. It also allows seamless interaction with external systems through APIs, requiring little to no coding expertise. Ganges includes an advanced search functionality that enables users to delve into the history of all previous tickets, effectively transforming past data into a valuable knowledge repository. Security measures are implemented at the user level, determining who has permission to view, modify, or take action on specific processes and their statuses. The workflow engine efficiently manages provisioning tasks such as new requests, changes, incidents, and problems, ensuring that all activities are tracked and completed thoroughly. When integrated with Cadebill modules, Ganges maximizes productivity and delivers exceptional value across all operations.

Access Controls/Permissions Yes 
Approval Process Control Yes 
Business Process Automation Yes 
Calendar Management Yes 
Compliance Tracking Yes 
Configurable Workflow Yes 
Customizable Dashboard Yes 
Document Management Yes 
Forms Management Yes 
Graphical Workflow Editor Yes 
Mobile Access Yes 
No-Code Yes 
Task Management Yes 
Third Party Integrations Yes 
Workflow Configuration Yes 

Product Features

Asset Tracking

Activity Tracking Yes 
Audit Trails Yes 
Barcoding / RFID No 
Checkout / Check-In Yes 
Depreciation Tracking Yes 
Disposal Tracking No 
Inventory Management Yes 
Location Tracking No 
QR Codes No 
Reservations No 
Service History Yes 

Business Management

Billing & Invoicing Yes 
CRM Yes 
Employee Management Yes 
Financial Management Yes 
Inventory Management Yes 
Marketing Management Yes 
Order Management Yes 
Point of Sale (POS) No 
Project Management Yes 
Purchasing Yes 
Scheduling Yes 
Time & Expense Tracking Yes 
Training Management Yes 
Vendor Management Yes 

Business Process Management

Access Controls / Permissions Yes 
Alerts / Notifications Yes 
Business Process Automation Yes 
Business Rules Management Yes 
Collaboration Yes 
Process Change Tracking Yes 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field No 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID No 
Forecasting Yes 
Inventory Optimization Yes 
Kitting No 
Manufacturing Inventory Management No 
Mobile Access Yes 
Multi-Channel Management No 
Product Identification Yes 
Reorder Management No 
Reporting/Analytics Yes 
Retail Inventory Management No 
Supplier Management No 
Warehouse Management No 

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management No 
Release Management No 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

Professional Services Automation

Billing & Invoicing Yes 
CRM Yes 
Client Portal Yes 
Collaboration Tools Yes 
Document Management Yes 
Portfolio Management Yes 
Project Management Yes 
Proposal Generation Yes 
Quote Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 

Quoting

Automated Quoting Yes 
Catalog Management Yes 
Client Portal Yes 
Contact Management Yes 
Customer Accounts Yes 
Customizable Branding Yes 
Discount Management Yes 
Forms Creation Yes 
Pricing Management Yes 
Product Configurator Yes 
Proposal Management Yes 

Work Management

Access Roles / Permissions Yes 
CRM Yes 
Calendar Management Yes 
Collaboration Tools Yes 
File Storage / File Sharing No 
Kanban No 
Messaging / Discussion Yes 
Performance Metrics No 
Project Management Yes 
Reporting / Analytics Yes 
Resource Management Yes 
Strategic Planning No 
Task Management Yes 
Time Tracking Yes 
Version Control No 
Workflow Management Yes 

Workflow Management

Access Controls/Permissions Yes 
Approval Process Control Yes 
Business Process Automation Yes 
Calendar Management Yes 
Compliance Tracking No 
Configurable Workflow Yes 
Customizable Dashboard No 
Document Management No 
Forms Management No 
Graphical Workflow Editor No 
Mobile Access Yes 
No-Code No 
Task Management Yes 
Third Party Integrations No 
Workflow Configuration Yes 

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