Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Built entirely on a cutting-edge platform, Cadalys Service Management provides instant value for Salesforce users through ready-to-use ITIL processes aimed at enhancing Continual Service Improvement (CSI) across various service delivery functions, whether supporting internal help desks for employee IT needs or managing customer-facing operations. Our fundamental IT Service Management (ITSM) features are crafted to pinpoint areas for process enhancement, automate repetitive tasks, and foresee as well as actively resolve issues that can hinder both productivity and profitability. Effectively manage the services and offerings available to your employees, customers, and partners, while recognizing gaps in your service provisions to deliver exceptional value. Utilize robust routing, workflow, and collaboration tools to reduce disruptions and ensure that your users can swiftly resume their tasks. By doing so, you’ll not only optimize service delivery but also cultivate a more efficient operational environment.
Description
Ravenna is an innovative ITSM platform that leverages AI technology and is seamlessly integrated within Slack, aimed at enhancing internal support for various departments such as IT, HR, finance, and operations. By converting conversations into actionable support tickets, it eliminates the necessity for separate support portals. The AI functionality categorizes incoming requests, assigns priority levels, and directs them to the appropriate team members efficiently. Employees can easily generate, search for, and share knowledge articles straight from Slack channels, while the system continually refines existing documentation based on new insights. A self-service portal enables staff to access immediate solutions through an AI-driven search and recommendation system. Furthermore, customizable workflows facilitate no-code automation for routine IT tasks, including onboarding processes and access requests, and approval workflows can be established with automated notifications and reminders. Ravenna also incorporates SLA management, ensuring that service level agreements are monitored and enforced through automatic escalations and alerts, thus enhancing the overall efficiency of support operations. This comprehensive approach ultimately fosters a more productive work environment by streamlining communication and support processes.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cadalys
Founded
2008
Country
United States
Website
www.cadalys.com/service-management
Vendor Details
Company Name
Ravenna
Founded
2024
Country
United States
Website
ravenna.ai/
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal