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support

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Description

A beautifully crafted digital solution becomes ineffective if it lacks efficient management capabilities. In a bid to compete with online digital businesses, traditional brick-and-mortar retailers are vigorously transitioning to digital platforms. However, this rush often results in a plethora of disconnected solutions that struggle to rival an integrated suite of diverse systems, leading to a state of disorder. This is precisely where the CX Manager® comes into play. The CX Manager® is a cloud-based platform that acts as the cornerstone of the Connected Experience. With its scalable and adaptable features, it serves as the ideal tool for overseeing, managing, and supporting all your current PoS systems. The intuitive web-based interface enables you to access your globally utilized PoS systems from any location, allowing for management and oversight at any time. Additionally, this flexibility provides the capability to perform maintenance promptly should any issues arise. Therefore, the CX Manager® not only streamlines operations but also enhances the overall efficiency of retail management.

Description

Monitors all mission-critical infrastructure components, including services, applications, operating systems, network protocols and metrics, as well as network infrastructure. There are hundreds of third-party add-ons that allow for the monitoring of virtually all of your in-house services and applications. This dashboard provides a central view of all IT operations and business processes. The dashboards are a powerful way to quickly access third-party data and monitoring information at a glance. Views allow users to quickly access the most relevant information. Organizations can plan for infrastructure upgrades with automated, integrated trending graphs and capacity planning graphs before they are caught by surprise by outdated systems. IT staff, business stakeholders and end-users receive alerts via email or text message. They provide outage details so that they can resolve issues immediately.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

24Cevent No 
AimBetter No 
AlertOps No 
BigPanda No 
Cherwell Software No 
CoreStack No 
Datadog No 
GLPI No 
Nagios Log Server No 
Opsgenie No 
PagerDuty No 
Plumbr No 
SAP HANA Yes 
SMSEagle No 
Server Density No 
Slack No 
Splunk On-Call No 
StackState No 
WebLOAD No 
xMatters No 

Integrations

24Cevent Yes 
AimBetter Yes 
AlertOps Yes 
BigPanda Yes 
Cherwell Software Yes 
CoreStack Yes 
Datadog Yes 
GLPI Yes 
Nagios Log Server Yes 
Opsgenie Yes 
PagerDuty Yes 
Plumbr Yes 
SAP HANA No 
SMSEagle Yes 
Server Density Yes 
Slack Yes 
Splunk On-Call Yes 
StackState Yes 
WebLOAD Yes 
xMatters Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$1995.00/one-time
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

AMERIA

Founded

2001

Country

Germany

Website

ameria.de/en/cxmanager/

Vendor Details

Company Name

Nagios Enterprises, LLC

Founded

2007

Country

United States

Website

www.nagios.com

Product Features

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring No 
Web Traffic Reporting No 

Product Features

Database Monitoring

Anomaly Detection Yes 
Autodiscovery Yes 
Capacity Planning Yes 
Dashboard Yes 
Dependency Tracking Yes 
Historical Trend Analysis No 
Multitenancy Yes 
Notifications / Alerts Yes 
Performance Monitoring Yes 
Permissions / Access Controls Yes 
Predictive Analytics Yes 
Prioritization No 
Query Analysis No 
Resource Optimization No 
Troubleshooting No 

IT Infrastructure Monitoring

Alerts / Notifications Yes 
Application Monitoring Yes 
Bandwidth Monitoring Yes 
Capacity Planning Yes 
Configuration Change Management Yes 
Data Movement Monitoring Yes 
Health Monitoring Yes 
Multi-Platform Support Yes 
Performance Monitoring Yes 
Point-in-Time Visibility Yes 
Reporting / Analytics Yes 
Virtual Machine Monitoring Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager Yes 
Diagnostic Tools Yes 
IP Address Monitoring Yes 
Internet Usage Monitoring Yes 
Real Time Analytics Yes 
Resource Management Yes 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

Server Management

CPU Monitoring Yes 
Credential Management No 
Database Servers Yes 
Email Monitoring Yes 
Event Logs Yes 
History Tracking Yes 
Patch Management No 
Scheduling Yes 
User Activity Monitoring Yes 
Virtual Machine Monitoring Yes 

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