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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CWILL is an all-in-one customer retention and post-purchase growth platform built specifically for Shopify and Shopify Plus brands. Formerly known as Channelwill, the company has evolved into a unified ecosystem offering ParcelWILL, TrustWILL, and other retention-focused tools under one brand. The platform helps ecommerce merchants reduce support workload by minimizing “Where is my order?” inquiries through real-time tracking updates. Flexible returns and exchange options turn potential lost revenue into retained sales, while shipping protection safeguards margins and customer trust. CWILL also powers loyalty and referral programs that increase repeat purchases and strengthen long-term engagement. AI-driven features such as post-purchase upsells, review summaries, and assisted support create hyper-personalized shopping journeys. Merchants can automate review collection and leverage user-generated content to increase purchase confidence. With proven metrics like higher customer lifetime value and reduced customer acquisition costs, CWILL delivers measurable ROI. The platform integrates seamlessly into Shopify stores and meets Shopify’s highest performance standards. Backed by 24/7 global support, CWILL empowers ecommerce brands to build stronger customer relationships and sustainable growth.

Description

Upsella is an innovative SMS upselling solution designed for Shopify that enhances customer lifetime value by utilizing automated campaigns following purchases and engaging customers through AI-driven interactions. Key Features: • Post-Purchase Recommendations: Deliver tailored product suggestions after transactions to boost repeat purchases and enhance average order value. • AI-Powered Sales Assistant: Interacts with customers’ replies, addresses inquiries, manages objections, and steers discussions towards further purchases. • Automated Campaign Management: Initiates sequences for post-purchase, cart abandonment, browsing abandonment, customer win-back, and signups. • Dynamic Discount Testing: Automatically evaluates various discount approaches to maximize profitability for each campaign. Platform Highlights: • A dedicated toll-free SMS number ensuring compliance with carrier regulations. • Comprehensive revenue tracking and ROI analysis for every campaign executed. • Management of two-way conversations for improved customer engagement. • Ready-to-use upsell templates for quick implementation. It seamlessly integrates with Shopify's order, customer, and product catalogs, ensuring relevant recommendations are made effortlessly and efficiently. Additionally, this platform is designed to adapt to the unique needs of each business, further enhancing its effectiveness.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Shopify Yes 
ChatWILL Yes 
Facebook Yes 
Gmail Yes 
Google Ads Yes 
Instagram Yes 
Klaviyo Yes 
Mailchimp Yes 
ParcelWILL Yes 
PayPal Yes 
Pinterest Yes 
SEOWILL Yes 
SendWILL Yes 
Shop Pay Yes 
Shopify Plus Yes 
TikTok Yes 
TrustWILL Yes 
WooCommerce Yes 
Yotpo Yes 
Zendesk Yes 

Integrations

Shopify Yes 
ChatWILL No 
Facebook No 
Gmail No 
Google Ads No 
Instagram No 
Klaviyo No 
Mailchimp No 
ParcelWILL No 
PayPal No 
Pinterest No 
SEOWILL No 
SendWILL No 
Shop Pay No 
Shopify Plus No 
TikTok No 
TrustWILL No 
WooCommerce No 
Yotpo No 
Zendesk No 

Pricing Details

$9.99 per month
Free Trial No 
Free Version No 

Pricing Details

$29/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CWILL

Founded

2014

Country

United States

Website

www.cwill.com

Vendor Details

Company Name

Upsella

Founded

2025

Country

United States

Website

upsella.com

Product Features

Product Features

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Alternatives

Alternatives

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SellMore

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