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Average Ratings 4 Ratings

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support

Description

CWILL is an all-in-one customer retention and post-purchase growth platform built specifically for Shopify and Shopify Plus brands. Formerly known as Channelwill, the company has evolved into a unified ecosystem offering ParcelWILL, TrustWILL, and other retention-focused tools under one brand. The platform helps ecommerce merchants reduce support workload by minimizing “Where is my order?” inquiries through real-time tracking updates. Flexible returns and exchange options turn potential lost revenue into retained sales, while shipping protection safeguards margins and customer trust. CWILL also powers loyalty and referral programs that increase repeat purchases and strengthen long-term engagement. AI-driven features such as post-purchase upsells, review summaries, and assisted support create hyper-personalized shopping journeys. Merchants can automate review collection and leverage user-generated content to increase purchase confidence. With proven metrics like higher customer lifetime value and reduced customer acquisition costs, CWILL delivers measurable ROI. The platform integrates seamlessly into Shopify stores and meets Shopify’s highest performance standards. Backed by 24/7 global support, CWILL empowers ecommerce brands to build stronger customer relationships and sustainable growth.

Description

ShipStation is used by thousands of online retailers every day to solve their daily challenges in importing orders and shipping shipments. ShipStation, a trusted leader in shipping software, was founded in 2011 and has helped thousands of online sellers grow their businesses and deliver exceptional customer experience. ShipStation offers an intuitive online solution that allows them ship orders efficiently wherever they sell or wherever they ship. With more than 300 partnerships with top shopping carts, marketplaces and fulfillment services such as FedEx, USPS and UPS, Shopify, Amazon, Shopify and BigCommerce, the multi-channel and multicarrier platform has the most integrations of any ecommerce solution. ShipStation is a Stamps.com subsidiary and is headquartered in Austin (Nasdaq : STMP).

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Klaviyo Yes 
Mailchimp Yes 
ParcelWILL Yes 
PayPal Yes 
Shopify Yes 
Acctivate Inventory Software No 
Activ8 Commerce No 
Blaze No 
Funnelish No 
Givecloud No 
GoBolt No 
Inventoro No 
MESA No 
OrderMetrics No 
Paragon Commerce No 
Return Rabbit No 
SEOWILL Yes 
StarfishETL No 
VL OMNI No 
Vervemail No 

Integrations

Klaviyo Yes 
Mailchimp Yes 
ParcelWILL Yes 
PayPal Yes 
Shopify Yes 
Acctivate Inventory Software Yes 
Activ8 Commerce Yes 
Blaze Yes 
Funnelish Yes 
Givecloud Yes 
GoBolt Yes 
Inventoro Yes 
MESA Yes 
OrderMetrics Yes 
Paragon Commerce Yes 
Return Rabbit Yes 
SEOWILL No 
StarfishETL Yes 
VL OMNI Yes 
Vervemail Yes 

Pricing Details

$9.99 per month
Free Trial No 
Free Version No 

Pricing Details

$9.00/month
Starter - $9 per month
Bronze - $29 per month
Silver - $49 per month
Gold - $69 per month
Platinum - $99 per month
Enterprise - $159 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CWILL

Founded

2014

Country

United States

Website

www.cwill.com

Vendor Details

Company Name

ShipStation

Founded

2011

Country

United States

Website

www.shipstation.com

Product Features

Product Features

Amazon Seller Tools

A/B Testing No 
Alerts / Notifications Yes 
Analytics / Reporting No 
Campaign Management No 
Competitor Analysis No 
Content Management / Optimization No 
Conversion / ROI Tracking No 
Customer Data Management No 
Email Marketing No 
Feedback Management No 
Inventory Management Yes 
Keyword Tracking / Research No 
Order Management No 
PPC Ads Management No 
Price Optimization No 
Rank Optimization No 
Refund Management No 
Review Management No 
Sales Tracking / Analysis No 
Shipping Management Yes 
Trend Analysis No 

Distribution

Barcoding / RFID No 
Import / Export Management No 
Inventory Management Yes 
Order Management Yes 
Purchasing No 
Returns Management Yes 
Sales Forecasting Yes 
Shipping Management Yes 
Warehouse Management No 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID No 
Forecasting Yes 
Inventory Optimization No 
Kitting No 
Manufacturing Inventory Management Yes 
Mobile Access Yes 
Multi-Channel Management Yes 
Product Identification No 
Reorder Management Yes 
Reporting/Analytics Yes 
Retail Inventory Management Yes 
Supplier Management No 
Warehouse Management No 

Logistics

3PL Yes 
Barcoding / RFID No 
CRM No 
Container Tracking No 
Cross Docking No 
Fleet Management No 
Inventory Management Yes 
Order Management Yes 
Purchasing No 
Scheduling No 
Shipping Management Yes 
Transportation Management No 

Order Fulfillment

Choose Shipping Service No 
Global Shipping No 
Inventory Management No 
Multi-Channel Support No 
Order Management No 
Production Logistics No 
Recycling No 
Returns Management No 
Supply Chain Management No 
eCommerce Integration No 

Order Management

Back Order Management No 
Catalog Management No 
Inventory Management Yes 
Order Entry Yes 
Order Fulfillment Yes 
Order Tracking Yes 
Recurring Orders Yes 
Returns Management Yes 
Shipping Management Yes 
Special Order Management Yes 

Shipping

Air Shipping No 
Bills of Lading No 
Container Shipping No 
Freight Shipping No 
Ground Shipping Yes 
Import / Export No 
Ocean Shipping No 
Parcel Shipping Yes 
Quotes / Estimates No 
Shipment Tracking Yes 
Warehouse Management Yes 

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