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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

CWILL is an all-in-one customer retention and post-purchase growth platform built specifically for Shopify and Shopify Plus brands. Formerly known as Channelwill, the company has evolved into a unified ecosystem offering ParcelWILL, TrustWILL, and other retention-focused tools under one brand. The platform helps ecommerce merchants reduce support workload by minimizing “Where is my order?” inquiries through real-time tracking updates. Flexible returns and exchange options turn potential lost revenue into retained sales, while shipping protection safeguards margins and customer trust. CWILL also powers loyalty and referral programs that increase repeat purchases and strengthen long-term engagement. AI-driven features such as post-purchase upsells, review summaries, and assisted support create hyper-personalized shopping journeys. Merchants can automate review collection and leverage user-generated content to increase purchase confidence. With proven metrics like higher customer lifetime value and reduced customer acquisition costs, CWILL delivers measurable ROI. The platform integrates seamlessly into Shopify stores and meets Shopify’s highest performance standards. Backed by 24/7 global support, CWILL empowers ecommerce brands to build stronger customer relationships and sustainable growth.

Description

The 'D2C Operating System' designed specifically for Indian D2C Ecommerce Brands serves as a comprehensive solution that allows these brands to manage all their operations seamlessly from a unified platform. This system includes a variety of essential features such as Automated Return Management, a streamlined Checkout System, an RTO Management Suite, an Omnichannel CRM, a dedicated WhatsApp Business Suite, efficient Logistics Management, an integrated Journey/Marketing Solution, and AI-driven Automations. By consolidating these tools, brands can enhance their operational efficiency and improve customer engagement, ultimately fostering growth in the competitive ecommerce landscape. With the ability to access all these functionalities in one place, D2C brands can focus more on innovation and customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ChatWILL Yes 
Facebook Yes 
Gmail Yes 
Google Ads Yes 
Instagram Yes 
Klaviyo Yes 
Mailchimp Yes 
ParcelWILL Yes 
PayPal Yes 
Pinterest Yes 
SEOWILL Yes 
SendWILL Yes 
Shop Pay Yes 
Shopify Yes 
Shopify Plus Yes 
TikTok Yes 
TrustWILL Yes 
WooCommerce Yes 
Yotpo Yes 
Zendesk Yes 

Integrations

ChatWILL No 
Facebook No 
Gmail No 
Google Ads No 
Instagram No 
Klaviyo No 
Mailchimp No 
ParcelWILL No 
PayPal No 
Pinterest No 
SEOWILL No 
SendWILL No 
Shop Pay No 
Shopify No 
Shopify Plus No 
TikTok No 
TrustWILL No 
WooCommerce No 
Yotpo No 
Zendesk No 

Pricing Details

$9.99 per month
Free Trial No 
Free Version No 

Pricing Details

₹45,000/month/brand
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CWILL

Founded

2014

Country

United States

Website

www.cwill.com

Vendor Details

Company Name

Pragma (formerly Logisy)

Founded

2020

Country

India

Website

www.bepragma.ai/

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Product Features

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