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features
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support

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Description

CWILL is an all-in-one customer retention and post-purchase growth platform built specifically for Shopify and Shopify Plus brands. Formerly known as Channelwill, the company has evolved into a unified ecosystem offering ParcelWILL, TrustWILL, and other retention-focused tools under one brand. The platform helps ecommerce merchants reduce support workload by minimizing “Where is my order?” inquiries through real-time tracking updates. Flexible returns and exchange options turn potential lost revenue into retained sales, while shipping protection safeguards margins and customer trust. CWILL also powers loyalty and referral programs that increase repeat purchases and strengthen long-term engagement. AI-driven features such as post-purchase upsells, review summaries, and assisted support create hyper-personalized shopping journeys. Merchants can automate review collection and leverage user-generated content to increase purchase confidence. With proven metrics like higher customer lifetime value and reduced customer acquisition costs, CWILL delivers measurable ROI. The platform integrates seamlessly into Shopify stores and meets Shopify’s highest performance standards. Backed by 24/7 global support, CWILL empowers ecommerce brands to build stronger customer relationships and sustainable growth.

Description

Introducing a versatile growth platform designed specifically for eCommerce brands, Metrilo integrates eCommerce analytics, CRM, and email solutions to enhance customer retention and support sustainable growth. Through Metrilo’s advanced customer retention analytics, you gain insights into the customer lifecycle, enabling you to maintain proactive relationships with your clientele. You will identify the campaigns and products that foster customer loyalty, allowing you to increase sales to returning customers. Additionally, the platform equips you to manage seasonal fluctuations and typical sales cycles with comprehensive behavioral data at your fingertips. Metrilo segments customers into cohorts based on their initial interactions, such as purchases, timing, and campaigns, and tracks their loyalty over time. This tracking reveals which products and campaigns contribute to customer lifetime value while also identifying those that only attract one-time buyers. Furthermore, it provides clear visibility into the timing of repeat orders and when customers may cease purchasing, empowering you to optimize your email outreach effectively. By utilizing Metrilo’s insights, you can devise more targeted marketing strategies that resonate with your audience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Shopify Yes 
WooCommerce Yes 
ChatWILL Yes 
Gmail Yes 
Google Ads Yes 
Instagram Yes 
Klaviyo Yes 
Magento No 
PayPal Yes 
Pinterest Yes 
SEOWILL Yes 
SendWILL Yes 
Shop Pay Yes 
Shopaccino No 
Shopify Plus Yes 
TikTok Yes 
TrustWILL Yes 
WhatsApp Yes 
Yotpo Yes 
Zendesk Yes 

Integrations

Shopify Yes 
WooCommerce Yes 
ChatWILL No 
Gmail No 
Google Ads No 
Instagram No 
Klaviyo No 
Magento Yes 
PayPal No 
Pinterest No 
SEOWILL No 
SendWILL No 
Shop Pay No 
Shopaccino Yes 
Shopify Plus No 
TikTok No 
TrustWILL No 
WhatsApp No 
Yotpo No 
Zendesk No 

Pricing Details

$9.99 per month
Free Trial No 
Free Version No 

Pricing Details

$119 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CWILL

Founded

2014

Country

United States

Website

www.cwill.com

Vendor Details

Company Name

Metrilo

Founded

2014

Country

Bulgaria

Website

www.metrilo.com

Product Features

Product Features

eCommerce Marketing

AB Testing No 
Abandoned Cart Email No 
Analytics / ROI Tracking No 
Customer Data Profiles No 
Dynamic Content No 
Email Marketing No 
Email Personalization No 
Facebook Ads No 
Google Ads No 
Product Recommendations No 
Push Notifications No 
Retargeting No 
SMS Marketing No 
Search Marketing No 
Segmentation No 
Signup Forms & Popups No 
Social Marketing No 
Triggered Emails No 
Website Visitor Tracking No 

eCommerce Personalization

A/B Testing No 
Abandoned Cart Email No 
Dynamic Pricing No 
Offers & Discounts Notifications No 
Personalized Site Navigation No 
Product Recommendations No 
Reporting / Analytics No 
Social Insights No 

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