Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CWILL is an all-in-one customer retention and post-purchase growth platform built specifically for Shopify and Shopify Plus brands. Formerly known as Channelwill, the company has evolved into a unified ecosystem offering ParcelWILL, TrustWILL, and other retention-focused tools under one brand. The platform helps ecommerce merchants reduce support workload by minimizing “Where is my order?” inquiries through real-time tracking updates. Flexible returns and exchange options turn potential lost revenue into retained sales, while shipping protection safeguards margins and customer trust. CWILL also powers loyalty and referral programs that increase repeat purchases and strengthen long-term engagement. AI-driven features such as post-purchase upsells, review summaries, and assisted support create hyper-personalized shopping journeys. Merchants can automate review collection and leverage user-generated content to increase purchase confidence. With proven metrics like higher customer lifetime value and reduced customer acquisition costs, CWILL delivers measurable ROI. The platform integrates seamlessly into Shopify stores and meets Shopify’s highest performance standards. Backed by 24/7 global support, CWILL empowers ecommerce brands to build stronger customer relationships and sustainable growth.
Description
Introducing a versatile growth platform designed specifically for eCommerce brands, Metrilo integrates eCommerce analytics, CRM, and email solutions to enhance customer retention and support sustainable growth. Through Metrilo’s advanced customer retention analytics, you gain insights into the customer lifecycle, enabling you to maintain proactive relationships with your clientele. You will identify the campaigns and products that foster customer loyalty, allowing you to increase sales to returning customers. Additionally, the platform equips you to manage seasonal fluctuations and typical sales cycles with comprehensive behavioral data at your fingertips. Metrilo segments customers into cohorts based on their initial interactions, such as purchases, timing, and campaigns, and tracks their loyalty over time. This tracking reveals which products and campaigns contribute to customer lifetime value while also identifying those that only attract one-time buyers. Furthermore, it provides clear visibility into the timing of repeat orders and when customers may cease purchasing, empowering you to optimize your email outreach effectively. By utilizing Metrilo’s insights, you can devise more targeted marketing strategies that resonate with your audience.
API Access
Has API
No
API Access
Has API
No
Integrations
Shopify
Yes
WooCommerce
Yes
ChatWILL
Yes
Gmail
Yes
Google Ads
Yes
Instagram
Yes
Klaviyo
Yes
Magento
No
PayPal
Yes
Pinterest
Yes
Integrations
Shopify
Yes
WooCommerce
Yes
ChatWILL
No
Gmail
No
Google Ads
No
Instagram
No
Klaviyo
No
Magento
Yes
PayPal
No
Pinterest
No
Pricing Details
$9.99 per month
Free Trial
No
Free Version
No
Pricing Details
$119 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CWILL
Founded
2014
Country
United States
Website
www.cwill.com
Vendor Details
Company Name
Metrilo
Founded
2014
Country
Bulgaria
Website
www.metrilo.com
Product Features
Product Features
eCommerce Marketing
AB Testing
No
Abandoned Cart Email
No
Analytics / ROI Tracking
No
Customer Data Profiles
No
Dynamic Content
No
Email Marketing
No
Email Personalization
No
Facebook Ads
No
Google Ads
No
Product Recommendations
No
Push Notifications
No
Retargeting
No
SMS Marketing
No
Search Marketing
No
Segmentation
No
Signup Forms & Popups
No
Social Marketing
No
Triggered Emails
No
Website Visitor Tracking
No
eCommerce Personalization
A/B Testing
No
Abandoned Cart Email
No
Dynamic Pricing
No
Offers & Discounts Notifications
No
Personalized Site Navigation
No
Product Recommendations
No
Reporting / Analytics
No
Social Insights
No