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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

CWILL is an all-in-one customer retention and post-purchase growth platform built specifically for Shopify and Shopify Plus brands. Formerly known as Channelwill, the company has evolved into a unified ecosystem offering ParcelWILL, TrustWILL, and other retention-focused tools under one brand. The platform helps ecommerce merchants reduce support workload by minimizing “Where is my order?” inquiries through real-time tracking updates. Flexible returns and exchange options turn potential lost revenue into retained sales, while shipping protection safeguards margins and customer trust. CWILL also powers loyalty and referral programs that increase repeat purchases and strengthen long-term engagement. AI-driven features such as post-purchase upsells, review summaries, and assisted support create hyper-personalized shopping journeys. Merchants can automate review collection and leverage user-generated content to increase purchase confidence. With proven metrics like higher customer lifetime value and reduced customer acquisition costs, CWILL delivers measurable ROI. The platform integrates seamlessly into Shopify stores and meets Shopify’s highest performance standards. Backed by 24/7 global support, CWILL empowers ecommerce brands to build stronger customer relationships and sustainable growth.

Description

To enhance your average order value (AOV) and foster customer loyalty towards your brand, you can create an unlimited number of post-purchase funnels that are activated based on the items customers select during the Shopify checkout process. You have the flexibility to determine when to present these funnels by considering factors such as the recent purchase, total cart value, and the number of items bought. Specify your desired offers and develop up to two unique propositions within each funnel. In cases where multiple funnels may compete for attention, you have the option to select which funnel to showcase. Additionally, you can customize the layouts and components of your post-purchase offers, ensuring they seamlessly align with your brand's theme inherited from the Shopify checkout. You can adapt templates and select various elements, such as countdown timers, calls to action, and product descriptions. Furthermore, you can choose specific products, set discounts, and define quantities for your customers. It's crucial to monitor the effectiveness of every post-purchase funnel to gauge their influence on your AOV and overall revenue. By analyzing the income generated from these funnels, you can draw comparisons to your total revenue from the checkout process, allowing for informed decision-making. Ultimately, this comprehensive approach not only boosts your AOV but also strengthens the emotional connection customers have with your brand.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
PayPal Yes 
Shopify Yes 
ChatWILL Yes 
Debutify Theme No 
Fairing No 
Instagram Yes 
Klaviyo Yes 
Post Affiliate Pro No 
Postscript No 
Recapture No 
Recart No 
SEOWILL Yes 
SendWILL Yes 
ShipBob No 
Shopify Plus Yes 
TikTok Yes 
Trackify No 
WhatsApp Yes 
Zendesk Yes 

Integrations

Facebook Yes 
PayPal Yes 
Shopify Yes 
ChatWILL No 
Debutify Theme Yes 
Fairing Yes 
Instagram No 
Klaviyo No 
Post Affiliate Pro Yes 
Postscript Yes 
Recapture Yes 
Recart Yes 
SEOWILL No 
SendWILL No 
ShipBob Yes 
Shopify Plus No 
TikTok No 
Trackify Yes 
WhatsApp No 
Zendesk No 

Pricing Details

$9.99 per month
Free Trial No 
Free Version No 

Pricing Details

$50 per month
Cost is $50 per month + 1% of post-purchase revenue
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CWILL

Founded

2014

Country

United States

Website

www.cwill.com

Vendor Details

Company Name

CartHook

Founded

2014

Country

United States

Website

www.carthook.com

Product Features

Product Features

Shopping Cart

Abandoned Cart Saver Yes 
Catalog Management No 
Credit Card Processing Yes 
Discount / Coupon Management Yes 
Inventory Control No 
Product Configurator No 
Product Ratings / Reviews No 
Refund Management Yes 
Returns Management Yes 
Shipping Management Yes 
Tax Management No 

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