Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CV Helpdesk is an advanced Help Desk and Ticket Management System designed specifically for Microsoft 365 and SharePoint. This single-tenant, GDPR-compliant solution operates completely within your Microsoft 365 environment, ensuring that there is no reliance on shared infrastructure or third-party data storage.
Emails directed to a shared mailbox are seamlessly transformed into tickets, automatically capturing important details such as the sender, subject line, message body, and any attachments, eliminating the need for manual input. With features like automated ticket routing, SLA tracking, and real-time dashboards, it consolidates fragmented inboxes and spreadsheets into a cohesive support portal for employees.
Exclusively tailored for Microsoft 365, this system does not require you to adapt to a new platform or undertake a steep learning curve, while also providing complete control over your data through the trusted governance tools of SharePoint. Additionally, its user-friendly interface ensures that teams can quickly navigate and utilize the system effectively.
Description
TeamsDashboard offers a live presence and availability interface for Microsoft Teams, retrieving real-time status updates from Microsoft 365 through the Graph API, and presenting the entire organization on one accessible screen without the need for installation, agents, or firewall modifications.
It features four distinct views—Cards, Compact, Minimal, and List—equipped with intelligent filters based on department, location, and job title, providing IT administrators, team leaders, and executives with immediate insights into who is available, engaged in calls, or attending meetings.
This tool is ideal for a variety of applications, including office wallboards, lobby displays, mobile dashboards for teams on call, service desk dispatcher interfaces, and monitoring the status of Teams Phone calls.
The setup process is quick, taking less than five minutes, and it is fully GDPR-compliant with hosting located in Germany.
Additionally, it supports MSAL enterprise authentication and is accessible across any device with a web browser, whether it be a desktop, tablet, mobile phone, or TV display.
With pricing beginning at €4.25 per user per month, TeamsDashboard also offers a 14-day free trial, ensuring that only active users of the dashboard require a license, rather than the entire Microsoft 365 tenant, making it a flexible solution for organizations of all sizes.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$4.25/month
per User
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Codevision Technologies Private Limited
Founded
2018
Country
India
Website
thecodevision.com
Vendor Details
Company Name
SSIG-IT GmbH
Founded
2019
Country
Germany
Website
www.ssig-it.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Dashboard
Annotations
No
Data Source Integrations
No
Functions / Calculations
No
Interactive
Yes
KPIs
No
OLAP
No
Private Dashboards
Yes
Public Dashboards
Yes
Scorecards
Yes
Themes
No
Visual Analytics
No
Widgets
No