Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CV Helpdesk is an advanced Help Desk and Ticket Management System designed specifically for Microsoft 365 and SharePoint. This single-tenant, GDPR-compliant solution operates completely within your Microsoft 365 environment, ensuring that there is no reliance on shared infrastructure or third-party data storage.
Emails directed to a shared mailbox are seamlessly transformed into tickets, automatically capturing important details such as the sender, subject line, message body, and any attachments, eliminating the need for manual input. With features like automated ticket routing, SLA tracking, and real-time dashboards, it consolidates fragmented inboxes and spreadsheets into a cohesive support portal for employees.
Exclusively tailored for Microsoft 365, this system does not require you to adapt to a new platform or undertake a steep learning curve, while also providing complete control over your data through the trusted governance tools of SharePoint. Additionally, its user-friendly interface ensures that teams can quickly navigate and utilize the system effectively.
Description
Rencore Governance offers unparalleled flexibility and effectiveness in managing governance for various Microsoft 365 services, including Microsoft Teams, SharePoint, OneDrive, Azure, Exchange, Yammer, and Power Platform. It enables monitoring of user activity while identifying any discrepancies from established best practices and organizational policies, allowing for automated corrections. This solution is essential for maintaining an organized, compliant, and secure Microsoft 365 environment. By pinpointing potential issues swiftly, Rencore Governance aids in their prompt resolution. It seamlessly integrates with your Microsoft 365 services, presenting a centralized portal that grants a detailed view of your environment's status. Additionally, Rencore Governance continuously observes your ecosystem and consolidates its findings into detailed reports and dashboards, ensuring that you and all relevant stakeholders receive timely updates on current conditions. This proactive approach not only enhances governance but also fosters a culture of accountability within your organization.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Microsoft 365
Yes
Microsoft Azure
No
Microsoft Dynamics 365
No
Microsoft Exchange
No
Microsoft OneDrive
No
Microsoft Power Platform
No
Microsoft SharePoint
No
Microsoft Teams
No
Integrations
Microsoft 365
Yes
Microsoft Azure
Yes
Microsoft Dynamics 365
Yes
Microsoft Exchange
Yes
Microsoft OneDrive
Yes
Microsoft Power Platform
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Codevision Technologies Private Limited
Founded
2018
Country
India
Website
thecodevision.com
Vendor Details
Company Name
Rencore
Founded
2013
Country
Germany
Website
rencore.com/products/governance/pricing/
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
SaaS Management
License Management
No
Onboarding
No
Renewal Management
No
SaaS Operations Management
No
Shadow IT Detection
No
Spend Management
No
Subscription Management
No
Usage Tracking / Analytics
No
Vendor Management
No