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Description

CV Helpdesk is an advanced Help Desk and Ticket Management System designed specifically for Microsoft 365 and SharePoint. This single-tenant, GDPR-compliant solution operates completely within your Microsoft 365 environment, ensuring that there is no reliance on shared infrastructure or third-party data storage. Emails directed to a shared mailbox are seamlessly transformed into tickets, automatically capturing important details such as the sender, subject line, message body, and any attachments, eliminating the need for manual input. With features like automated ticket routing, SLA tracking, and real-time dashboards, it consolidates fragmented inboxes and spreadsheets into a cohesive support portal for employees. Exclusively tailored for Microsoft 365, this system does not require you to adapt to a new platform or undertake a steep learning curve, while also providing complete control over your data through the trusted governance tools of SharePoint. Additionally, its user-friendly interface ensures that teams can quickly navigate and utilize the system effectively.

Description

AssistMyTeam's business applications are built upon Microsoft's software suite, including Office, Exchange, and SharePoint. The Outlook add-ins from AssistMyTeam focus on enhancing team collaboration and provide ready-made solutions that address various limitations found in Microsoft Outlook. Currently, AssistMyTeam is empowering organizations and businesses to become increasingly data-driven and more agile. Users can remove attachments from emails to a centralized file folder or select a specific folder during the process. The system also allows for the automatic detachment or deletion of attachments from emails stored in the Sent Items folder, which helps maintain the mailbox size within the permitted limits on the server. This streamlined approach not only optimizes storage but also enhances overall email management efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Microsoft 365 Yes 

Integrations

Microsoft 365 No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Codevision Technologies Private Limited

Founded

2018

Country

India

Website

thecodevision.com

Vendor Details

Company Name

AssistMyTeam

Founded

2010

Country

India

Website

www.assistmyteam.com/email-to-pdf-for-outlook/

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Product Features

PDF

Annotations No 
Convert to PDF Yes 
Digital Signature No 
Encryption Yes 
Merge / Append Yes 
PDF Reader No 
Watermarking Yes 

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