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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CV Helpdesk is an advanced Help Desk and Ticket Management System designed specifically for Microsoft 365 and SharePoint. This single-tenant, GDPR-compliant solution operates completely within your Microsoft 365 environment, ensuring that there is no reliance on shared infrastructure or third-party data storage. Emails directed to a shared mailbox are seamlessly transformed into tickets, automatically capturing important details such as the sender, subject line, message body, and any attachments, eliminating the need for manual input. With features like automated ticket routing, SLA tracking, and real-time dashboards, it consolidates fragmented inboxes and spreadsheets into a cohesive support portal for employees. Exclusively tailored for Microsoft 365, this system does not require you to adapt to a new platform or undertake a steep learning curve, while also providing complete control over your data through the trusted governance tools of SharePoint. Additionally, its user-friendly interface ensures that teams can quickly navigate and utilize the system effectively.

Description

CardioLog Analytics delivers precise and valuable insights regarding SharePoint, Microsoft Office 365, Microsoft Teams, and Yammer, focusing on aspects such as hierarchy, taxonomy, content, and user metadata. Utilize robust metrics to assess your end users' requirements and optimize your return on investment while ensuring that your users derive maximum benefits from the portal. Gain clarity and take proactive measures to enhance user interactions with the portal by utilizing in-depth metrics that reveal detailed engagement levels. Elevate your SharePoint portal experience to new heights, fostering corporate communication and encouraging user conversations. Develop a comprehensive understanding of your users' activities, including their liking, sharing, rating, and following behaviors. Collect essential data that provides insights into your SharePoint portal, enabling you to monitor and evaluate each stage of the process, from the initial migration phase to the ongoing user experience. By leveraging these powerful tools, you can ensure that your SharePoint environment not only meets user expectations but also drives continuous improvement.

API Access

Has API

API Access

Has API

Screenshots View All

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Integrations

Microsoft 365
Microsoft Exchange
Microsoft OneDrive
Microsoft SharePoint
Microsoft Teams

Integrations

Microsoft 365
Microsoft Exchange
Microsoft OneDrive
Microsoft SharePoint
Microsoft Teams

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$599 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Codevision Technologies Private Limited

Founded

2018

Country

India

Website

thecodevision.com

Vendor Details

Company Name

CardioLog Analytics

Founded

2005

Country

United States

Website

www.intlock.com/products/sharepoint-office365-analytics/saas/

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Product Features

SaaS Management

License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management

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