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Description
At CT-Assist, we recognize that we are a small player in the industry, and we embrace our modest stature in comparison to our larger competitors. Although we may lack the extensive features, sizable development teams, and hefty financial backing that others possess, we take pride in offering a quality product. Our main goal is to foster a thriving community of users, as we believe that the more individuals and businesses that utilize CT-Assist, the more we can enhance our offerings. Real-world application is crucial for our growth, enabling us to incorporate genuinely useful features based on user feedback. Our service, CT-Instant Support, delivers a straightforward and efficient means for providing remote assistance to clients. This tool comes as a single downloadable executable file, making it exceptionally easy for users to establish a remote support session. It can be downloaded directly or easily placed on the user's desktop for quick access with a double-click. Specifically designed for use with POS systems and kiosks that lack keyboards, CT-Instant Support aims to streamline the support process in these environments. By prioritizing simplicity and accessibility, we hope to meet the needs of our users effectively.
Description
Augmented Reality for Interactive Remote Support. You can assess issues with various equipment—from industrial machines to servers—from your desk by connecting to a user's smartphone camera at a distant site. By observing the live high-definition video feed from your remote client's smartphone or smart glasses, you can guide them effectively without needing to be physically present. The integration of AR annotations enables both you and your client to overlay additional virtual insights onto the live view. Additionally, various annotation tools allow you to illustrate and write directly on the screen for clarity. Communication is enhanced through VoIP and text chat, ensuring a smoother assistance experience. You can also take snapshots of the camera feed to document important moments or further evaluate problems at a later time. Moreover, the ability to freeze the video stream empowers you to delve into and discuss intricate technical aspects of a specific situation more thoroughly. This innovative approach to remote assistance is transforming the way technical support is delivered.
API Access
Has API
No
API Access
Has API
No
Integrations
Truto
No
Zoho Directory
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$15 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CT-Assist
Founded
2017
Country
United States
Website
ctonlineassist.com
Vendor Details
Company Name
Zoho
Founded
1996
Country
India
Website
www.zoho.com/lens/
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Augmented Reality
3D Objects
No
3D Product Visualization
No
Application Development
No
Content Creation
No
Cross-Device Publishing
No
Drag & Drop
No
For Mapping
No
For Sales
No
For Training / Education
No
Object Recognition
No
Simulation
No
Usage Tracking / Analytics
No
Virtual Reality
No
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
