Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CSP Control Center serves as a comprehensive Microsoft CSP billing and cloud management solution aimed at assisting CSP partners in optimizing and expanding their operations within multi-tenant environments. By consolidating subscription management, license provisioning, automated billing, renewals, invoicing, and analytics into a singular platform, it effectively removes the need for manual processes and disparate tools. This system caters to both Direct and Indirect CSPs, ensuring effective oversight of customers, pricing structures, and cloud services, all while providing complete transparency.
The platform accommodates various billing models, including recurring, usage-based, and hybrid options, and features multi-currency, tax-compliant invoicing along with real-time pricing capabilities. Additionally, it includes a customizable self-service marketplace, empowering customers to manage their subscriptions autonomously. With sophisticated reporting tools and seamless integrations with services such as Microsoft Partner Center, QuickBooks, and Xero, it not only enhances pricing strategies but also minimizes revenue loss and supports scalable growth for CSP partners. This cohesive approach ensures that partners can remain competitive in an ever-evolving cloud landscape.
Description
Csmart Digital Self-Care provides telecom operators and service providers with a comprehensive, fully branded omnichannel self-service portal and mobile application. This innovative solution allows customers to effortlessly manage their plans, monitor their usage, pay their bills, submit and follow up on support tickets, and resolve common issues instantly. Powered by cloud-native design and TM Forum Open APIs, it boasts an intuitive user interface, AI-driven chatbots for immediate assistance, and tailored offers for users.
Notable features include:
A cohesive experience across mobile applications, websites, and call centers
Transparency in usage and billing in real-time
AI-enhanced chat and support for swift issue resolution
A self-help knowledge base accompanied by guided diagnostics
Dynamic personalization that includes cross-selling and upselling opportunities
With its secure, scalable multi-tenant capabilities and real-time analytical insights, the platform effectively lowers support costs, enhances user satisfaction, and increases user engagement—all while strengthening brand loyalty and improving customer retention. This approach not only simplifies customer interactions but also fosters a more connected relationship between service providers and their clients.
API Access
Has API
No
API Access
Has API
No
Integrations
Authorize.Net
Yes
Autotask PSA
Yes
Bill & Pay
Yes
ConnectWise PSA
Yes
Ezidebit
Yes
Stripe
Yes
Xero
Yes
Integrations
Authorize.Net
No
Autotask PSA
No
Bill & Pay
No
ConnectWise PSA
No
Ezidebit
No
Stripe
No
Xero
No
Pricing Details
$349/month
CSP Control Center offers transparent, scalable pricing starting at $349/month, designed for Microsoft CSP partners to automate billing, provisioning, and subscription management. Plans include a white-labeled marketplace, automated invoicing, multi-currency billing, and reporting, with optional add-ons for advanced integrations and analytics. Flexible monthly or annual subscriptions with no long-term commitment.
Free Trial
Yes
Free Version
No
Pricing Details
Custom
Custom
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
CSP Control Center
Founded
2016
Country
United States
Website
cspcontrolcenter.com
Vendor Details
Company Name
Covalense Digital Solutions
Founded
2006
Country
India
Website
covalensedigital.com/products/digital-self-care-platform-telecom-enterprise