Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Many current operators still rely on outdated methods of testing their end-to-end quality, primarily using passive monitoring and addressing issues reactively rather than proactively. Although this strategy may have sufficed in earlier times, changing customer expectations have made enhancing user experience essential for ensuring satisfaction, loyalty, and revenue generation. With CSG Assure, you can monitor quality proactively from the network all the way to the end user. This solution aids carriers in safeguarding their margins through guaranteed CLI delivery and other vital quality attributes. Additionally, CSG Assure caters to SMS aggregators that require prompt and accurate SMS delivery, as well as mobile operators striving to offer an impeccable experience for customers while traveling internationally. By leveraging our network operations center, you can benefit from comprehensive service level monitoring around the clock, ensuring all aspects of your service are optimally managed and maintained. This approach not only streamlines operations but also enhances overall customer trust and satisfaction.
Description
EXFO has introduced the Nova adaptive service assurance platform, which is pioneering as the first automation platform focused on service assurance within the industry. This innovative system intelligently delivers precise data at crucial moments to identify, troubleshoot, and resolve or even foresee and avert events that could negatively affect customers, stemming from the network infrastructure and services. By leveraging adaptive automation, the Nova platform streamlines labor-intensive tasks such as monitoring, diagnosing, and making decisions that typically consume operational resources. As a result, it allows organizations to enhance network efficiency and customer satisfaction while accelerating the rollout of new services and revenue streams. Additionally, the platform coordinates the seamless integration of EXFO solutions with pre-existing monitoring, operational, and network management systems, adapting to various contexts as needed. It continuously gathers and evaluates a blend of system, monitoring, and telemetry data to facilitate real-time network oversight, ensuring informed and prompt responses to any issues that may arise. This capability not only optimizes operational workflows but also reinforces the overall resilience of the network.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CSG
Founded
1994
Country
United States
Website
www.csgi.com/portfolio/digital-wholesale/assure/
Vendor Details
Company Name
EXFO
Founded
1985
Country
Canada
Website
www.exfo.com/en/products/service-assurance-platform/nova-core/
Product Features
VoIP Monitoring
Alerts / Notifications
No
Call Detail Record (CDR) Analysis
No
Call Quality Monitoring
No
IP SLA Monitoring
No
Jitter Testing
No
Latency Monitoring
No
MOS Monitoring
No
Packet Loss Monitoring
No
QoS Monitoring
No
Reporting / Analytics
No
Troubleshooting
No
Product Features
Business Intelligence
Ad Hoc Reports
No
Benchmarking
No
Budgeting & Forecasting
No
Dashboard
No
Data Analysis
No
Key Performance Indicators
No
Natural Language Generation (NLG)
No
Performance Metrics
No
Predictive Analytics
No
Profitability Analysis
No
Strategic Planning
No
Trend / Problem Indicators
No
Visual Analytics
No