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Description
The CSG Advanced Convergent Platform™ (ACP) stands out as a reliable solution for cable billing, customer support, and business efficiency, firmly establishing itself as the leading option in the North American cable and DBS market. With our outsourced, fully operational customer care and billing system, we recognize that a frictionless customer experience is essential for both your success and ours. Our comprehensive platform facilitates the entire customer journey, from initial account setup to installations and upgrades. The pre-integrated design of ACP allows for agile billing and revenue management, enabling effortless scaling of your billing processes. By managing the complexities of system integration, we empower you to concentrate on enhancing customer satisfaction and expanding your business reach while we ensure your operations run smoothly. With CSG, you can rest assured that your billing needs are in expert hands.
Description
Dynamics Billing allows you to have better control over your billing, invoicing, and customer management. Automated billing and invoicing can save time and eliminate errors. Customer Management: Manage all customer data (interactions with customers, invoices, products and payments) from one screen. All customer data (interactions, invoices, products and payments) can be managed from one screen. Insights: Get the best analytics tools to grow your business quickly, including visual models for all Billing and Customer Management Data
API Access
Has API
No
API Access
Has API
No
Integrations
TechSee
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
CSG
Founded
1994
Country
United States
Website
www.csgi.com/products/advanced-convergent-platform/
Vendor Details
Company Name
Omniware Solutions
Founded
2001
Country
Canada
Website
www.omniware.ca
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
No
Billing & Invoicing
No
Cable
No
Collections Management
No
Customer Management
No
Electricity
No
Meter Management
No
Metered Billing
No
Move In / Move Out
No
Natural Gas
No
Non-Metered Billing
No
Online Payment Processing
No
Penalty / Cut-Off Processing
No
Rate Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Product Features
Billing and Invoicing
Billing Portal
Yes
Contact Database
Yes
Contingency Billing
Yes
Customer Portal
Yes
Customizable Invoices
Yes
Dunning Management
Yes
Hourly Billing
Yes
Invoice History
Yes
Mobile Payments
Yes
Multi-Currency
Yes
Online Invoicing
Yes
Online Payments
Yes
Payment Processing
Yes
Project Billing
Yes
Recurring/Subscription Billing
Yes
Service Ticket Billing
Yes
Tax Calculator
Yes
Billing and Provisioning
Billing & Invoicing
Yes
Carrier Access Billing
Yes
Contract Management
Yes
Customer Accounts
Yes
Customizable Billing
Yes
Flexible Rate Tables
Yes
Internet
Yes
Order Management
Yes
Post-Paid Systems
Yes
Pre-Paid Systems
Yes
Provisioning
Yes
Rating
Yes
Self Service Portal
Yes
Service Order System
Yes
VoIP
Yes
Utility Billing
ACH Payment Processing
Yes
Account Management
Yes
Billing & Invoicing
Yes
Cable
Yes
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
No
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
Yes
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
Yes
Trash
Yes
Water
Yes
Work Order Management
Yes
