Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
An intuitive drag-and-drop screen designer allows users to craft a digital journey featuring tailored CSS and streamlined workflows for seamless processing. This platform comes equipped with ready-to-use industry and product-specific templates that can be modified with ease. By merging an easy-to-navigate user interface, an advanced process designer, and intelligent business rule engines, organizations can accelerate the implementation of their digital strategies. The tool supports the creation of responsive designs that function effectively across various devices, enhancing user engagement and providing a smooth experience. Customers are empowered to take charge of their journey, allowing for the conversion of spontaneous sales opportunities. Additionally, users can design sophisticated, integrated journeys with automated business rules that enable immediate fulfillment. By employing effective customer-centric methodologies, this solution breaks down silos and significantly shortens the time required to develop digital journeys by 70% through its codeless drag-and-drop functionality. Such capabilities not only streamline the design process but also ensure that businesses can adapt swiftly to changing market demands.
Description
ServitiumCRM is a Modern Customer Service Platform that enables the Journey from Reactive to Proactive to Predictive Customer Service and Support, digitalizing end-to-end after-sales processes of organizations across industries and geographies.
API Access
Has API
No
API Access
Has API
No
Integrations
Alexa
No
IDfy
Yes
Kixie PowerCall & SMS
Yes
Oracle E-Business Suite
No
WhatsApp
No
Integrations
Alexa
Yes
IDfy
No
Kixie PowerCall & SMS
No
Oracle E-Business Suite
Yes
WhatsApp
Yes
Pricing Details
$15.00/month/user
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Acidaes Solutions
Founded
2001
Country
India
Website
www.crmnext.com
Vendor Details
Company Name
Path Infotech
Country
India
Website
www.servitiumcrm.com
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Product Features
CRM
Calendar/Reminder System
No
Call Logging
Yes
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes