Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
With CRMUnleashed Help desk software, users can easily navigate a clear and detailed overview of their support team, and they have the option to toggle dashboard views simply by clicking a button. This web-based help desk application ensures that you can access your information anytime and from any location, as long as you have an internet connection and a compatible device such as a computer, laptop, iPhone, or iPad. This capability allows you to stay connected to your support department's activities no matter where you are situated. To enhance customer experience, CRMUnleashed provides a secure web portal that allows clients to create new support cases, review current ones, and interact with the support team assigned to assist them. Building and maintaining strong customer relationships is essential, and leveraging tools that boost satisfaction is vital for long-term success. Furthermore, this software not only streamlines communication but also fosters a sense of trust between customers and the support staff.
Description
An intuitive, comprehensive Help Desk and Service Desk software that adheres to ITIL best practices for organizing your support.
Milldesk is ready to serve any business segment!
The Milldesk solution was developed and aligned with ITIL best practices to help companies increase the operational efficiency of their Help Desks and Service Desks, reduce costs, and improve workflows.
It serves to organize and control support requests from various departments and channels. In other words, with a single multichannel tool, you can centralize support management.
Milldesk is a 100% web-based SaaS software, meaning you don't need to install anything; everything is in the cloud. Your users will have access to an exclusive portal to record requests, free of charge.
Your technicians will also have access to a dashboard to handle support requests. In this case, you only pay for the licenses of the agents responsible for resolving the calls.
Provide unbeatable customer support with Milldesk, boost employee productivity, automate processes, eliminate repetitive tasks, facilitate communication, and enable team collaboration. Without spending a fortune!
API Access
Has API
No
API Access
Has API
Yes
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$25 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Force Software
Website
www.crmunleashed.com
Vendor Details
Company Name
Milldesk Help Desk Software
Founded
2005
Country
Brazil
Website
softwarehelpdesk.milldesk.com.br/
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes