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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The CRMTiger team has developed a variety of extensions and is always eager to assist you with your unique customization requirements. With over a decade of experience, they provide top-notch support for vTiger CRM along with tailored development solutions. Their highly skilled team can manage projects of various scales, ensuring that every client receives personalized attention. Driven by a passion for delivering the most effective vTiger® CRM Development solutions, they aim to propel your business forward while minimizing costs. By combining insights from business analysts and experts, they offer tailored consultations to align with your specific business objectives and recommend the most appropriate customization and implementation strategies. Additionally, CRMTiger provides both technical and functional training for individuals and companies to help them understand, implement, and customize their CRM effectively. For those looking to get started quickly, their hosted CRM solutions allow immediate access, ensuring that you can begin using the system right away. This option is particularly advantageous since it simplifies future customization requests, making them easy to implement at a reduced cost. Furthermore, with CRMTiger's ongoing support, you can rest assured that your CRM will evolve alongside your business needs.

Description

QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards. It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce. You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms. Every year, more metrics and reports are available for free! QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Asterisk No 
Elastic Cloud Yes 
FreePBX Yes 
Google Calendar Yes 
Grandstream Wave No 
QuickBooks Online Yes 
SAP Single Sign-On Yes 
WhatsApp Yes 
Yeastar Cloud PBX No 

Integrations

Asterisk Yes 
Elastic Cloud No 
FreePBX No 
Google Calendar No 
Grandstream Wave Yes 
QuickBooks Online No 
SAP Single Sign-On No 
WhatsApp No 
Yeastar Cloud PBX Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CRMTiger

Founded

2011

Country

India

Website

crmtiger.com

Vendor Details

Company Name

Loway

Founded

2004

Country

Switzerland

Website

www.queuemetrics.com

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

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