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features
design
support

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Write a Review

Description

You might have encountered stories about unsuccessful CRM implementations and the challenges associated with their execution. According to reports from Gartner Group and Meta Group, the failure rates for CRM deployments can soar between 55-70%. In light of such figures, many organizations may question, "Is there a CRM solution that truly works?" "Are there any CRM products that fulfill their promises?" and "Is there a realistic opportunity for us to successfully implement a CRM solution after investing in it?" The primary obstacle businesses encounter is discerning fact from the exaggerated claims often presented in marketing. CRM providers typically label their offerings as user-friendly, intuitive, and adaptable. However, if all CRM solutions are indeed as accessible and accommodating as advertised, why do nearly 70% of implementations end in failure? The answer is straightforward, and the key lies in consulting the users themselves. In the course of developing CRM-gx, HydraNet engaged in conversations with hundreds of users, leading to the creation of a CRM system that sales professionals actually appreciate. This user feedback proved invaluable in shaping a solution that addresses real-world needs and preferences.

Description

Connect with your network, oversee your website, and expand your audience, all within a single, user-friendly platform. Spoke brings together ten essential tools that you rely on every day for your website management, contacts database, email marketing, event organization, and fundraising efforts. By using Spoke, you not only save time and money but also enhance your data integrity automatically by syncing with any third-party databases you may utilize. This functionality guarantees that a consistent message reaches both your members and the broader public through all communication channels. Additionally, Spoke enables the creation of unlimited groups and the ability to assign countless tags to contact profiles, which helps manage website access and simplifies the process of generating reports and lists. Custom fields can be established to capture additional information about each user, and these fields are also searchable for ease of reporting. You can also add private or team notes to contact profiles, allowing you to document meetings or interactions with each member effectively, thus fostering better relationships. Overall, Spoke is designed to streamline your organizational tasks while enhancing communication and data management.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Easyflow No 
Microsoft 365 No 
Okta No 
Rippling No 
SAP SuccessFactors No 
Salesforce No 
Slack No 
Stackreaction No 
Wufoo No 
Zapier No 

Integrations

Easyflow Yes 
Microsoft 365 Yes 
Okta Yes 
Rippling Yes 
SAP SuccessFactors Yes 
Salesforce Yes 
Slack Yes 
Stackreaction Yes 
Wufoo Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

HydraNet

Website

www.hydranet.com

Vendor Details

Company Name

Spoke

Founded

2013

Country

United States

Website

spokedc.com

Product Features

Contact Management

Activity Management No 
Appointment Management Yes 
Contact Database Yes 
Contact History No 
Contact Import/Export No 
Customer Pipeline No 
Email Marketing Yes 
Group Management No 
Interaction Tracking Yes 
Lead Management Yes 
Prospecting Tools No 
Sales Pipeline Management Yes 
Search / Filter No 
Segmentation Yes 
Shared Contacts No 
Social Media Integration No 

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Lead Management

Activity Tracking No 
Campaign Management No 
Lead Capture Yes 
Lead Distribution No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation No 
Pipeline Management No 
Prospecting Tools No 
Source Tracking No 

Sales Force Automation

Call Management No 
Campaign Management No 
Channel Management No 
Commission Management No 
Contact Management No 
Contract Management No 
Customer Database No 
Email Marketing No 
Field Sales Management No 
Lead Management Yes 
Opportunity Management No 
Performance Metrics No 
Proposal Generation No 
Referral Tracking No 
Sales Forecasting No 
Territory Management No 

Product Features

Association Management

Chapter Management Yes 
Committee Management Yes 
Dues Management Yes 
Election Management Yes 
Email Marketing Yes 
Event Management Yes 
Financial Management Yes 
Fundraising Management Yes 
Jobs Board No 
Member Communities No 
Member Directory Yes 
Member Portal Yes 
Membership Management Yes 
Website Management Yes 

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