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Description
BankWorld represents a cutting-edge digital banking solution that allows financial institutions to efficiently implement and oversee various digital, payment, and self-service channels from one centralized location. With its adaptable configuration, the BankWorld platform provides ready-to-use services that assist banks in boosting their revenue streams. By leveraging open APIs, banks can easily integrate into new ecosystems and tailor products and services to align with the lifestyles of their customers, ultimately leading to lower operational expenses and licensing costs. This platform ensures a smooth and cohesive customer experience across essential banking channels. Furthermore, BankWorld facilitates the delivery of innovative, economical, and uniform customer journeys that encompass digital interactions, self-service options, and payment processes. Our latest enhancement to internet banking standardizes design across our entire digital banking suite. The revamped BankWorld Internet 3.0 has been meticulously redesigned, adhering to Material Design principles and utilizing Angular for improved functionality and user experience. This transformation not only enhances aesthetic appeal but also elevates the overall user engagement within the platform.
Description
In today's market, customers increasingly anticipate that businesses will offer self-service options as an integral part of their customer support. A core component of achieving a successful and satisfying self-service experience is the implementation of a robust knowledge management system (KMS). This system plays a crucial role in ensuring that the information available through self-service platforms is well-crafted, systematically arranged, and precisely tailored to meet the needs of users at the appropriate times, across various communication channels. When effectively optimized, a knowledge management system can significantly enhance the efficiency of self-service platforms, speed up the resolution of issues, and foster an enriching experience for customers. By leveraging data analytics, organizations can identify and rectify usability challenges, which in turn streamlines self-service workflows and enhances the overall customer journey. Additionally, shifting customer inquiries from immediate interactions to pertinent informational resources can drastically lower support costs, transforming substantial expenses into minimal ones. Ultimately, the integration of these strategies not only meets customer expectations but also positions organizations for long-term success.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CR2
Country
Ireland
Website
www.cr2.com
Vendor Details
Company Name
Enghouse Interactive
Founded
1984
Country
United States
Website
enghouseinteractive.com/products/knowledge-management/
Product Features
Online Banking
Brokerage
No
Cash Management
No
Chat / Messaging
No
Credit Card Management
Yes
Electronic Statements
Yes
Fraud Detection
No
Loan Management
No
Marketing Automation
No
Retail Banking
Yes
Single Sign On
No
Transaction Monitoring
Yes
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
