Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
It's important to recognize that while CPQSync from Cincom may be a newcomer, the company itself boasts over half a century of experience and has been a player in the CPQ sector for around 25 years. This extensive history—comprising both achievements and setbacks—has shaped the creation of CPQSync, infusing it with valuable insights and knowledge. The integration of seasoned expertise with innovative, forward-looking ideas ensures that users and clients receive meaningful solutions that truly benefit them. CPQSync stands out as both a cloud-native and Microsoft Azure-native offering, marking a significant milestone for Cincom! The decision to transition to the cloud was driven by our commitment to enhancing customer experiences, both in terms of quality and variety. This cloud-based approach not only provides us with greater flexibility in our product vision but also enables us to adapt to shifting customer needs as the market landscape changes over time. Ultimately, this evolution reflects our dedication to continuous improvement and customer satisfaction.
Description
Empower customers to arrange calls at their convenience, ensuring alignment with the brand’s schedule as well. Seamlessly transfer context to the agent, so customers can avoid unnecessary repetition. With rapid integrations into existing technologies, enterprise brands can revolutionize the customer experience in no time. The effectiveness of any tool is contingent upon understanding its relevance to your needs. Therefore, Mindful dedicates significant resources to provide clients with actionable insights regarding the implementation of its features in call center operations and customer experience metrics. Real individuals at Mindful collect data on your callback experiences, offering valuable insights into how Mindful's features influence performance metrics. By reviewing this information, you can gain a clearer understanding of the integration of Mindful’s capabilities within your customer engagement processes. Such insights not only enhance operational efficiency but also foster a deeper connection between the brand and its customers.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Connect
No
Avaya Experience Platform
No
Five9
No
Genesys Cloud CX
No
Medallia
No
Microsoft Azure
Yes
Microsoft Dynamics 365
Yes
Microsoft Power Automate
Yes
Microsoft Power BI
Yes
NiCE CXone Mpower
No
Integrations
Amazon Connect
Yes
Avaya Experience Platform
Yes
Five9
Yes
Genesys Cloud CX
Yes
Medallia
Yes
Microsoft Azure
No
Microsoft Dynamics 365
No
Microsoft Power Automate
No
Microsoft Power BI
No
NiCE CXone Mpower
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cincom Systems
Founded
1968
Country
United States
Website
www.cincom.com/us/products/cpqsync
Vendor Details
Company Name
Mindful
Founded
1995
Country
United States
Website
getmindful.com
Product Features
CPQ
2D Drawing
No
3D Modeling
No
Approval Workflow
No
Guided Selling
No
Product Configurator
No
Proposal Generation
No
Quotes / Estimates
No
Renewal Management
No
Self Service Portal
No
eCommerce
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No