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Average Ratings 0 Ratings

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ease
features
design
support

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Description

The digital guest folder enhances personalized service within the hotel at all the right moments, providing support to guests before, during, and after their visit. With CODE2ORDER, hotels can implement a fully automated check-in process, allowing guests to enter all necessary information for check-in and check-out using their personal devices or kiosks located at the reception area. Additionally, the Journey Mailing solution enables hotels to automatically send timely and relevant emails to guests, eliminating the need for manual dispatch once templates are set up. This digital companion allows guests to conveniently complete their check-in information from home or while on the go, substantially reducing wait times at the check-in desk and ensuring a more satisfying experience for customers as they arrive. As a result, this system not only streamlines operations but also significantly enhances guest satisfaction.

Description

Collect feedback from guests through a group post-checkout to ensure that all hotel staff have a clear understanding of their experience during the stay. Automatically send a welcome message, a thank you note, and the WiFi credentials via WhatsApp to guests, enhancing their convenience. This setup allows guests to easily communicate with staff and management for any inquiries or issues they may have. Such proactive communication enables staff to address any service recovery needs while guests are still on the premises, minimizing the risk of negative online reviews. Establishing a comprehensive view of each guest's preferences is crucial for providing exceptional customer satisfaction. Your team will collaborate in an internal chat group to create a shared understanding of guest needs, gathering all essential preferences even before their arrival. With this streamlined process, guests can simply walk in, obtain their keys, and proceed to their rooms without any delays or queues, enhancing their overall experience at the hotel. Additionally, this approach fosters a more personalized atmosphere that can lead to higher levels of guest satisfaction and loyalty.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CODE2ORDER

Founded

2015

Country

Germany

Website

www.code2order.com

Vendor Details

Company Name

GoDesk

Founded

2017

Country

India

Website

www.rlike.in/

Product Features

Product Features

Alternatives

Alternatives

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