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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Mosaic represents the innovative approach to managing data as an art form. With our Mosaic suite of data products, you can construct a comprehensive view of your data landscape. Mosaic equips you with reliable tools that enhance how you identify, assess, and visualize valuable insights. Delve into each product within the Mosaic collection to uncover the harmonious ways in which these elements can seamlessly unite. Mosaic Insights serves as a robust framework for securely moving, aggregating, and publishing sensitive information within a protected subscription-based environment. Meanwhile, Mosaic DART stands out as the fastest software available for effortlessly transferring data and its structures. Additionally, Mosaic SD NVMe offers an exceptionally high-performance, pre-calibrated data solution that can easily expand and adapt as your needs evolve. Our database architecture synergizes compute, storage, networking, and specialized software, delivering the most economical and scalable solution for modernizing database infrastructures. With Mosaic, discover the ultimate synergy in data management that empowers organizations to thrive in an increasingly data-driven world.

Description

Mosaic facilitates digital interactions through various channels, whether managed by our specialists or utilized independently. Implement once and access everywhere. With Mosaic, your customers can seamlessly automate their conversations with your brand using advanced virtual assistants. Our enterprise-level performance is grounded in deep industry knowledge, catering to businesses of all sizes and sectors. Whether for inbound or outbound communication via voice, text, social media, or email, the cloud-based technology ensures rapid and straightforward activation, allowing you to get started swiftly. Mosaic crafts tailored and effortless experiences for your clients when they reach out to you, akin to having your most proficient employee engaged in every conversation to address inquiries and support transactions. We offer lifecycle managed services through a collaborative and practical method to ensure the effective delivery of Mosaic. Our dedicated Intrado Success Coaches play a crucial role in maintaining and updating the software with the latest controls and capabilities, while also incorporating the best practices in the market to enhance performance and user satisfaction. This comprehensive support further solidifies Mosaic's commitment to excellence in customer engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cisco ACI No 
Eckoh No 
HoneyHive No 
Microsoft 365 No 
UltraDNS No 

Integrations

Cisco ACI Yes 
Eckoh Yes 
HoneyHive Yes 
Microsoft 365 Yes 
UltraDNS Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CMA

Founded

1984

Country

United States

Website

cma.com/products/mosaic

Vendor Details

Company Name

Intrado

Country

United States

Website

www.intrado.com/en/enterprise-collaboration/customer-experience-services

Product Features

Data Fabric

Data Access Management No 
Data Analytics No 
Data Collaboration No 
Data Lineage Tools No 
Data Networking / Connecting No 
Metadata Functionality No 
No Data Redundancy No 
Persistent Data Management No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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Collections MOSAiC Reviews

Collections MOSAiC

Information Services & Technology
Collections MOSAiC Reviews

Collections MOSAiC

Information Services & Technology