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Description
CLIENT LETTER software is Customer Communication Management (CCM), designed for business users. To automate the creation of customer communications, users can create templates, reusable content and business logic. This includes correspondence, statements, on-boarding materials, and other types servicing communications.
CLIENT LETTER can integrate with a variety of systems to access data and content for personalization. Other systems can also "call” CLIENT LETTER's application programming interfaces (APIs), and generate communications on-demand.
The software keeps a log of every communication sent, modified, approved, and approved by whom. CLIENT LETTER keeps a copy of every communication for compliance purposes.
Visit:
http://www.topdownsystems.com/contact/request-a-demo
Description
LetterFriend provides a unique service for direct mail and handwritten letters, enabling organizations to produce customized, authentically handwritten notes, envelopes, and cards created by skilled writers, rather than relying on automated systems or printed materials, allowing them to effectively penetrate the digital landscape and enhance customer relations, referrals, and overall growth through impactful physical communication. Users can easily upload their contact lists using CSV files or connect through various CRM tools, Zapier, or an API, which facilitates the automation and scaling of their outreach efforts, whether it's for sending thank-you notes, prospecting letters, seasonal greetings, or any other tailored correspondence that is personally addressed, handwritten, and mailed directly from the organization. With a strong focus on human-centered direct mail, LetterFriend employs real writers located in New Jersey to craft each message, resulting in significantly better open and response rates compared to standard printed materials or email campaigns, while also offering a range of customizable features like envelopes, sticky notes, signatures, postcards, and more to suit individual preferences. This service not only stands out for its personal touch but also aims to forge deeper connections between businesses and their clients through the art of handwritten communication.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Google Sheets
No
HubSpot CRM
No
Insightly
No
Microsoft Dynamics 365
No
Microsoft Excel
No
Oracle CRM On Demand
No
SAP Cloud Platform
No
Salesforce
No
SugarCRM
No
Zapier
No
Integrations
Google Sheets
Yes
HubSpot CRM
Yes
Insightly
Yes
Microsoft Dynamics 365
Yes
Microsoft Excel
Yes
Oracle CRM On Demand
Yes
SAP Cloud Platform
Yes
Salesforce
Yes
SugarCRM
Yes
Zapier
Yes
Pricing Details
$30000.00/year
Pricing depends upon the number of users and license type.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Top Down Systems Corporation
Founded
1981
Country
United States
Website
www.topdownsystems.com
Vendor Details
Company Name
LetterFriend
Founded
2010
Country
United States
Website
letterfriend.com
Product Features
Content Management
Audio Content
Yes
Customizable Templates
Yes
Document Indexing
Yes
E-forms
Yes
Full Text Search
Yes
Image Editor
Yes
SEO Management
No
Text Editor
Yes
Version Control
Yes
Video Content
Yes
Website Management
Yes
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Document Management
Access Controls
Yes
Archiving & Retention
Yes
Collaboration Tools
Yes
Compliance Tracking
Yes
Document Archiving
Yes
Document Assembly
Yes
Document Capture
No
Document Conversion
No
Document Delivery
Yes
Document Indexing
Yes
Document Retention
Yes
Electronic Signature
No
Email Management
Yes
File Recovery
Yes
File Type Conversion
Yes
Forms Management
No
Full Text Search
Yes
Offline Access
Yes
Optical Character Recognition
Yes
Print Management
Yes
Version Control
Yes
Product Features
Direct Mail Automation
A/B Testing
No
Analytics/Reporting
No
Campaign Management
No
Data Import/Export
No
Delivery Tracking
No
Design Management
No
Event Triggered Mailings
No
List Scrubbing
No
Mailing List Purchasing
No
Mailing Services Integration
No
Pre-made Templates
No
Printing Services Integration
No
Response Alerts
No
