Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Empower, the comprehensive HHS platform from CITI, facilitates efficient management and informed decision-making across a diverse array of health and human services. This platform is constructed on a foundation of extensive domain expertise developed through close collaboration with clients and end-users. Empower caters to both federal and state child welfare and benefit initiatives, encompassing areas such as child welfare, foster care, childcare, TANF, SNAP, and Head Start. Its eligibility rules engine is designed for swift configuration and application, aiding in eligibility assessments and enhancing decision-making processes in case management. With the capability for rapid deployment, the Empower platform supports all stages of the case management lifecycle. Built on state-of-the-art technology, it ensures longevity and broader program applicability, effectively minimizing the risk of obsolescence. Furthermore, all solutions created on the Empower platform are fully responsive, guaranteeing compatibility with all mobile devices. This responsiveness not only enhances user experience but also broadens access to essential services.

Description

Our dedicated support team possesses extensive expertise in urban domain knowledge, ensuring you receive prompt and insightful assistance to facilitate your tasks with ease. Complementing our support services, we provide clients with a Client Portal that includes a comprehensive Knowledge Base, User Groups, in-person training sessions, and self-paced Learning Journeys. At gWorks, we are committed to empowering you with the skills you need, as we believe in equipping you to become more self-sufficient. We strive to capitalize on every educational opportunity to enhance our clients' capabilities. Each new city implementation is accompanied by practical training, reflecting our commitment to equipping local governments with user-friendly software, combined with our in-depth knowledge and customer service that prioritizes your achievements. Additionally, gWorks offers a wide range of Professional Services designed to assist local governments in streamlining their operations, gathering data, digitizing maps, managing finances, crafting budgets, and much more to ensure a well-prepared future. By focusing on both technological and educational support, we aim to foster a collaborative environment that contributes to the overall success of local governance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Microsoft SharePoint Yes 

Integrations

Microsoft 365 No 
Microsoft SharePoint No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CITI

Country

United States

Website

www.citi-us.com/state-and-local/empower

Vendor Details

Company Name

gWorks

Founded

1999

Country

United States

Website

www.gworks.com/solutions/simplecity/

Product Features

Human Services

Case Management No 
Certification & Licensing No 
Child Welfare Management No 
Document Management No 
Reporting & Statistics No 
Scheduling No 
Time Tracking No 
Training Management No 

Product Features

Government

Budgeting & Forecasting Yes 
Code Enforcement No 
Compliance Management No 
Fixed Asset Management Yes 
Inventory Management Yes 
License Issuance Yes 
Permit Issuance Yes 
Purchasing & Receiving Yes 
Self Service Portal No 
Taxation & Assessment Yes 
Utility Billing Yes 
Work Order Management No 

Alternatives

Alternatives

Cúram Reviews

Cúram

Merative
NovoGov Reviews

NovoGov

Novo Solutions
CareMatch Reviews

CareMatch

Five Points Technology Group