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ease
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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The Computer-Aided Dispatch (CAD) System empowers dispatchers to manage intricate and numerous incidents with ease, significantly improving their capability to ensure the highest level of safety for first responders. Inputting calls requires only basic information and automatically logs the date and time. Both Call Takers and Dispatchers have access to the full suite of functionalities, allowing all dispatch staff to view and edit the same Call for Service simultaneously, ensuring that every detail contributes to the overall record. Additionally, the CAD System allows dispatchers immediate access to any names stored within the various Criminal Information Systems (CIS), along with information on pending and past incidents, complete with the ability to review those incidents, response protocols, contact details, and further data about the location in question. This vital information can be relayed to Mobile Units, enhancing officer awareness and operational efficiency. The seamless integration of these features not only streamlines the dispatch process but also fosters improved communication among all personnel involved.

Description

Southern Software's CAD system is a robust platform designed to assist telecommunicators in efficiently gathering necessary data to respond to Calls for Service (CFS) using a standardized approach across various agencies and disciplines. This solution enables users to systematically assign and monitor numerous response units while acting as a centralized interface for additional software functionalities. It seamlessly integrates with other Southern Software products, such as RMS for generating queries and reports, MDS map viewer, and MDIS mobile applications. Furthermore, it establishes a comprehensive audit trail documenting the actions taken during the management of emergency Calls for Service (CFS). The system is also compatible with APCO-Intellicomm, CACH, ProQA, or SmartHorizons for the classification of EMS, Fire, and Police, as well as providing pre-arrival instructions. Additionally, the Multi-Geo lookup control efficiently conducts simultaneous searches across address, MSAG, intersection, and landmark records, ensuring that users can access geo-verified information quickly. This capability not only enhances response accuracy but also streamlines communication between different emergency response teams.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

First Arriving Dashboards No 

Integrations

First Arriving Dashboards Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Computer Information Systems

Founded

1985

Country

United States

Website

www.cis.com/systems

Vendor Details

Company Name

Southern Software

Founded

1988

Country

United States

Website

www.southernsoftware.com/ps-cad.html

Product Features

Transportation Dispatch

Billing & Invoicing No 
Computer Aided Dispatch Yes 
Customer Database No 
Emergency Dispatch No 
Fuel Management No 
Mileage Tracking No 
Order Management No 
Routing No 
Scheduling Yes 
Vehicle Tracking No 

Product Features

Transportation Dispatch

Billing & Invoicing No 
Computer Aided Dispatch Yes 
Customer Database No 
Emergency Dispatch No 
Fuel Management No 
Mileage Tracking No 
Order Management No 
Routing No 
Scheduling No 
Vehicle Tracking No 

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