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Description
Cirrus PMS: Revolutionizing Your Hotel Management. This cloud-based platform is tailored to streamline every facet of hotel operations, allowing you to concentrate on providing exceptional experiences for your guests. Notable Features Include: Front Office Management, which allows for the seamless handling of reservations from various sources, complemented by an intuitive dashboard that enhances ease of use. This system significantly reduces the time required for check-in and check-out processes, leading to greater efficiency. In addition, it provides detailed reporting capabilities. Guest Profiles offer a comprehensive overview of each guest, enabling the swift updating of personal details like booking history and special requests to enhance personalization. Task Management empowers you to oversee departmental tasks for maintenance, laundry, and transportation, while also facilitating staff management and task delegation. The integration of Housekeeping and Laundry functionalities ensures smooth communication between the Front Office and Housekeeping Department, allowing for effective management and real-time updates on room statuses. Daily service information for each room can be managed efficiently, enabling planning, monitoring, and assessment of housekeeping activities. This comprehensive system is designed to elevate your hotel's operational efficiency while enhancing guest satisfaction.
Description
Regardless of the size of your contact center, Cirrus Contact Center offers a comprehensive cloud-based solution designed to elevate your customer service experience to new heights. With a pay-as-you-go model, you can start reaping the benefits of Cirrus Contact Center without delay. We collaborate with you to tailor your customer experience, ensuring that it aligns with your specific needs. Our solution is customized to fit precisely what you require, allowing you to select the necessary features and seamlessly integrate them into your current setup. Your customers will instantly notice the enhancement in their interactions with you. Additionally, our cloud-based recording eliminates the need for costly call and contact recording systems, as we securely store your interactions in the cloud, making them accessible from any location and on any device. This means you can manage your customer interactions with greater efficiency and convenience than ever before.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Avaya Cloud Office
No
Cisco Nexus Dashboard Fabric Controller
No
Conversocial
No
Facebook
No
Inclarity
No
Instagram
No
Microsoft Dynamics 365
No
NetSuite
No
Salesforce
No
ServiceNow
No
Integrations
Avaya Cloud Office
Yes
Cisco Nexus Dashboard Fabric Controller
Yes
Conversocial
Yes
Facebook
Yes
Inclarity
Yes
Instagram
Yes
Microsoft Dynamics 365
Yes
NetSuite
Yes
Salesforce
Yes
ServiceNow
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
VinHMS
Founded
2018
Country
Viet Nam
Website
www.vinhms.com
Vendor Details
Company Name
Cirrus
Founded
2011
Country
United Kingdom
Website
www.cirrusresponse.com
Product Features
Hospitality Property Management
Built-in Accounting
Yes
CRM
Yes
Catering
No
Employee Management
Yes
Extended Stay
Yes
Front Office Management
No
GDS / OTA Integration
Yes
Group Management
No
Guest Experience (GEM)
No
Housekeeping Management
No
Loyalty Program
Yes
Maintenance Management
Yes
Marketing Automation
Yes
Marketing Management
No
Multi-Property
Yes
Online Booking
Yes
Point of Sale (POS)
Yes
Reservations Management
No
Reviews Management
No
Single Property
Yes
Vacation Rental
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
