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Description
Obtain the essential metrics and insights required to mentor your IT personnel, enhance service quality, and elevate the IT customer experience with ease. With everything you need readily available, you can be prepared to launch within just a few days. CIOPulse serves as a user feedback tool tailored for CIOs and IT Service Delivery Managers aiming to cultivate a customer-focused atmosphere within IT. Utilizing the principles of Net Promoter, CIOPulse gathers feedback through support tickets, project assessments, and relationship surveys, providing you with the crucial metrics, alerts, and insights essential for driving service enhancements. Featuring aesthetically pleasing, short, and responsive surveys that are touch-friendly, CIOPulse ensures an appealing experience across all devices used by your customers. This approach not only mitigates survey fatigue but also results in significantly higher response rates, as other survey tools simply cannot match its visual appeal. Additionally, you can monitor and contrast Net Promoter Scores for individuals, teams, departments, customer segments, various projects, and the entire IT organization as a whole. With CIOPulse, achieving a deeper understanding of customer satisfaction becomes more streamlined and effective.
Description
Emotics is an advanced emotion analytics platform that interprets text data from customer and employee feedback to deliver actionable business insights. By categorizing emotions and themes into strengths, weaknesses, opportunities, and threats, Emotics allows organizations to adopt a strategic perspective on their customer and employee experiences. It automatically generates benchmarks that provide insights into how businesses stack up against competitors while highlighting specific areas of customer experience that require enhancement or optimization. Additionally, the platform offers a proactive warning system for emotions that may trigger significant actions, helping to identify the underlying causes of emotional responses. With the ability to gauge the intensity of emotions through eight distinct emotion indexes and 24 different emotions, it effectively pinpoints which emotional factors are influencing perceptions of customer experience in either a positive or negative way. Furthermore, Emotics facilitates a comprehensive view of the customer by integrating with various tools, including NPS, CSAT, product reviews, social media data, and platforms like SurveyMonkey and Zendesk. By going beyond traditional sentiment analysis and enhancing the capabilities of NPS, Emotics positions itself as an essential tool for understanding and improving customer perception and engagement. Ultimately, the platform empowers businesses to make informed decisions backed by deep emotional insights.
API Access
Has API
API Access
Has API
Integrations
Reddit
SurveyMonkey
X (Twitter)
Zendesk
Pricing Details
$595 per month
Free Trial
Free Version
Pricing Details
$289 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Silversix
Country
Australia
Website
www.cio-pulse.com
Vendor Details
Company Name
Adoreboard
Founded
2011
Country
United Kingdom
Website
adoreboard.com/platform
Product Features
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering