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Description
CIK Telecom has created an innovative VoIP service tailored to meet the diverse requirements of your business. Our dependable and efficient phone solutions come at a reduced price compared to conventional PSTN services. As a top ISP in Canada with over 15 years of delivering high-quality Internet and VoIP solutions, CIK Telecom offers a comprehensive and personalized service for all your business demands. Say goodbye to the hassle of intricate cabling and network setup; simply plug your IP phone into the Internet, whether wired or wireless, and retain the same number wherever you go. There are no equipment purchases, installation fees, or maintenance costs involved. With unlimited calling across Canada, free internal communications, and competitive international rates, you can expand your business while keeping expenses low. Additionally, you can oversee your entire phone system through our user-friendly online portal, enhancing your operational efficiency and performance significantly. This streamlined approach empowers businesses to focus on growth without the burden of traditional telecom obstacles.
Description
CommPeak helps contact centers improve inbound and outbound communication through cloud-based solutions that strengthen global reach and improve agent performance. With reliable, intuitive software focused on customer engagement, each product makes communication easier, driving business growth.
Covering a full range of communication needs, Commpeak provides predictive dialing and omnichannel messaging for expanding customer outreach. Cloud PBX provides a flexible internet-based calling system for business communication. HLR LookUp helps identify and connect with active numbers, A–Z VoIP termination enables global calling, and DID numbers create a local presence in target markets.
With over 100 CRM and other system integrations, CommPeak is easy for teams to take to. The products also provide real-time performance monitoring that increases operational visibility and helps organizations manage communication as it happens. Supported by AI insights, a tier-1 provider network, and 24/7 live support, CommPeak delivers the reliability and adaptability contact centers depend on to manage communication at scale and maintain global connectivity.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Dynamics 365 Customer Service
No
FYNXT
No
HubSpot CRM
No
Intercom
No
LXCRM
No
LiveAgent
No
Pipedrive
No
Salesforce
No
Shopify
No
UTIP
No
Integrations
Dynamics 365 Customer Service
Yes
FYNXT
Yes
HubSpot CRM
Yes
Intercom
Yes
LXCRM
Yes
LiveAgent
Yes
Pipedrive
Yes
Salesforce
Yes
Shopify
Yes
UTIP
Yes
Pricing Details
$14.99 per user per month
Free Trial
No
Free Version
Yes
Pricing Details
$75 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CIK Telecom
Founded
2003
Country
Canada
Website
www.cikbusiness.com/phone
Vendor Details
Company Name
CommPeak
Founded
2012
Country
Hong Kong
Website
www.commpeak.com
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No
Product Features
Auto Dialer
Call Center Management
No
Call Recording
No
Call Reporting
Yes
Call Scripting
No
Lead Management
Yes
Power Dialer
Yes
Predictive Dialer
Yes
Preview Dialer
Yes
Progressive Dialer
Yes
Surveys
No
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
No
Call Routing
Yes
Employee Directory
No
IVR / Voice Recognition
Yes
Mobile Access
No
Virtual Call Center
Yes
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
No
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Cloud PBX
Call Recording
No
Call Routing
Yes
IVR / Voice Recognition
Yes
Ring Groups
No
SIP Trunking
Yes
Virtual Extensions
Yes
Web Conferencing
No
Predictive Dialer
Call Monitoring
Yes
Call Recording
No
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
No
FCC Compliance
No
FTC Compliance
No
Lead Capture
No
Lead Management
No
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
No
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
Yes
Mobile Keywords
Yes
Polls / Voting
No
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
Yes
Text-to-Win
No
