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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

CI Radar specializes in offering cloud-based competitive intelligence solutions tailored for a diverse array of B2B companies. Mark Van Laeke, the founder, spent more than two decades in executive roles at various renowned technology and consulting organizations, where he often encountered frustration due to the unavailability of accurate and timely competitive insights regarding his market areas. This ongoing dissatisfaction ultimately inspired him to create CI Radar. By leveraging advanced technological tools along with an efficient and professional analytical approach, CI Radar provides vital intelligence concerning competitors, potential clients, partners, consumers, employees, industry trends, as well as internal risks and vulnerabilities. Our mission is to ensure that you can focus more on making informed decisions based on intelligence rather than dedicating time to search for it; hence, each client is paired with a dedicated analyst who meticulously curates relevant information for their needs. With this personalized touch, we strive to enhance your competitive edge in the marketplace.

Description

Facilitating customer feedback is a breeze with Customer Radar, which can be accessed through various platforms that your customers prefer, such as email, text messages, online forms, or even printed on receipts. You can instantly review and analyze the responses on your live dashboard, fostering a direct link between customer feedback and your daily operations. By testing, measuring, and utilizing actionable insights from customers, you can refine your overall business strategy with the most current information available. Additionally, benchmarking data will provide insights into your market standing, allowing you to understand how you measure up against competitors. Utilizing advanced NPS technology, Customer Radar simplifies the process of capturing customer opinions, ensuring their feedback is collected swiftly and effortlessly. As soon as the data, including your Net Promoter Score, is gathered, it is visible on your dashboard, empowering you to take prompt action. Customer Radar ensures that you connect with your customers wherever they are, whether it be through email, text, online platforms, or printed receipts, thus enhancing your ability to gather and act on valuable feedback. This approach not only helps in improving customer satisfaction but also drives your business growth by adapting to the needs and expectations of your clientele.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Vibe.fyi No 

Integrations

Vibe.fyi Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CI Radar

Founded

2004

Country

United States

Website

www.ciradar.com

Vendor Details

Company Name

Customer Radar

Founded

2012

Country

New Zealand

Website

www.customerradar.com

Product Features

Competitive Intelligence

Alerts/Notifications No 
Benchmarking No 
Competing Product Analysis No 
Keyword Tracking No 
Social Media Monitoring No 
Trend Analysis No 
Website Monitoring No 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

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