Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
By configuring this feature within your CFAST, you unlock a powerful and user-friendly tool at your disposal. This allows you to efficiently manage the connections between orders and incidents across various services. You can enter, track, resolve, and finalize all communications related to incidents while adhering to diverse standards. Additionally, it enables you to generate both manual and internal incidents as needed. Conduct tests to determine the most suitable services for your clients. Integrating your CFAST will help centralize your order management system effectively. The system interprets files and presents the information within a user-friendly interface. You will receive notifications from your CFAST regarding all essential details you need to be aware of. Moreover, this feature ensures that your incident management process is streamlined and organized, enhancing overall operational efficiency.
Description
Our goal is to provide a comprehensive solution tailored for Internet Service Providers (ISPs) of all scales, ranging from emerging startups to large corporations. Consolidate all customer information into one centralized location, including GDPR consents and electronic invoicing details. Organize various documents, such as identification papers and site images, in a customer or contract-specific file system. Create personalized email or SMS templates and develop communication flows for both informational and marketing purposes. Additionally, for users who have purchased or developed the customer app, sending push notifications is also an available feature. Every action taken on the platform, such as payments, contract modifications, customer updates, and ticket management, is logged for transparency. Webilly includes a customer portal where users can access and download invoices, submit support tickets, and potentially make payments via PayPal if enabled. Furthermore, the integration of APIs allows for seamless connection with external systems, enhancing overall functionality. This holistic approach ensures that ISPs can efficiently manage their operations while maintaining excellent customer service.
API Access
Has API
Yes
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$99.00/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Gestion Systèmes Télécom
Founded
2008
Country
France
Website
www.gestionsystemestelecom.fr/telecom-billing.html
Vendor Details
Company Name
Webilly
Founded
2015
Country
Italy
Website
www.webilly.it
Product Features
Billing and Provisioning
Billing & Invoicing
Yes
Carrier Access Billing
Yes
Contract Management
No
Customer Accounts
Yes
Customizable Billing
Yes
Flexible Rate Tables
Yes
Internet
Yes
Order Management
No
Post-Paid Systems
Yes
Pre-Paid Systems
No
Provisioning
Yes
Rating
Yes
Self Service Portal
Yes
Service Order System
No
VoIP
Yes
Product Features
Billing and Provisioning
Billing & Invoicing
Yes
Carrier Access Billing
No
Contract Management
No
Customer Accounts
No
Customizable Billing
Yes
Flexible Rate Tables
No
Internet
No
Order Management
No
Post-Paid Systems
Yes
Pre-Paid Systems
Yes
Provisioning
No
Rating
No
Self Service Portal
No
Service Order System
No
VoIP
No