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Average Ratings 0 Ratings
Description
By configuring this feature within your CFAST, you unlock a powerful and user-friendly tool at your disposal. This allows you to efficiently manage the connections between orders and incidents across various services. You can enter, track, resolve, and finalize all communications related to incidents while adhering to diverse standards. Additionally, it enables you to generate both manual and internal incidents as needed. Conduct tests to determine the most suitable services for your clients. Integrating your CFAST will help centralize your order management system effectively. The system interprets files and presents the information within a user-friendly interface. You will receive notifications from your CFAST regarding all essential details you need to be aware of. Moreover, this feature ensures that your incident management process is streamlined and organized, enhancing overall operational efficiency.
Description
Salesforce Communications Cloud is an AI-driven CRM platform specifically designed for the communications sector, delivering a comprehensive digital BSS suite that emphasizes a catalog-driven approach from commerce to cash. This platform empowers telecommunications companies to respond effectively to evolving customer demands and market dynamics, facilitating data-informed decision-making while enhancing operational efficiency across various departments. It features a range of prebuilt applications, product models, and standards-based integrations, all of which contribute to a quicker realization of value and minimized risks. Additionally, it organizes and displays intricate hierarchies within the console, enabling actionable insights and the initiation of interactions or transactions within that framework. Furthermore, it seamlessly integrates with third-party applications and capitalizes on product updates and innovations, allowing clients to achieve faster deployment. As a result, this platform not only streamlines processes but also enhances the overall user experience for businesses in the communications arena.
API Access
Has API
API Access
Has API
Integrations
Collate
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$325 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Gestion Systèmes Télécom
Founded
2008
Country
France
Website
www.gestionsystemestelecom.fr/telecom-billing.html
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/communications/cloud/
Product Features
Billing and Provisioning
Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP