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Description
By configuring this feature within your CFAST, you unlock a powerful and user-friendly tool at your disposal. This allows you to efficiently manage the connections between orders and incidents across various services. You can enter, track, resolve, and finalize all communications related to incidents while adhering to diverse standards. Additionally, it enables you to generate both manual and internal incidents as needed. Conduct tests to determine the most suitable services for your clients. Integrating your CFAST will help centralize your order management system effectively. The system interprets files and presents the information within a user-friendly interface. You will receive notifications from your CFAST regarding all essential details you need to be aware of. Moreover, this feature ensures that your incident management process is streamlined and organized, enhancing overall operational efficiency.
Description
We actively engage in open source initiatives through our core offerings in order management and business process automation. Every component within our OSS/BSS framework is designed to be interchangeable, ensuring that our clients are free from vendor lock-in situations. Over half of Hydra Billing is distributed with accessible source code, and we prioritize the use of open-source solutions whenever feasible. Our comprehensive and well-documented API facilitates seamless integration, while the architecture of Hydra's database is transparent and clearly outlined. Since our inception in 2007, we have honed our expertise in automating business processes tailored for ISPs and digital service providers, catering to client bases that range from thousands to millions of subscribers. We gather valuable insights and best practices from our diverse international clientele, incorporating them into our products and generously sharing these enhancements with our users. By utilizing our services, you can enhance operational efficiency, reduce expenses, and elevate the quality of customer service. Notably, Hydra Products have been successfully deployed by over 170 telecommunications companies and service providers across 24 nations worldwide, marking a testament to our long-standing commitment to excellence in the industry. This extensive global reach underscores the trust our solutions have garnered in the market, making us a reliable partner for businesses seeking to thrive in the digital landscape.
API Access
Has API
API Access
Has API
Integrations
Hydra OMS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Gestion Systèmes Télécom
Founded
2008
Country
France
Website
www.gestionsystemestelecom.fr/telecom-billing.html
Vendor Details
Company Name
Latera
Website
hydra-billing.com
Product Features
Billing and Provisioning
Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP
Product Features
Billing and Provisioning
Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP