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Description
Numerous companies depend on our cloud communication platform to enhance their relationships with customers. This Communication Platform integrates cutting-edge technologies, offering a comprehensive solution that serves as a dependable resource for digital transformation and worldwide connectivity. You can send marketing promotions, push notifications, delivery confirmations, order updates, and conduct data surveys—essentially, anything you can envision. Leverage rich media chat and chatbots to empower your teams and meet every client's requirements at any time and from any location. You will have access to an extensive collection of API references, enabling you to customize and build workflows tailored to your needs. Moreover, you can safeguard user identities and accounts against online fraud with robust two-factor authentication and smooth verification processes. Ultimately, our platform ensures a seamless communication experience that drives engagement and fosters growth.
Description
This Communications Platform as a Service (CPaaS), equipped with an API and low-code capabilities, is tailored to assist enterprises in minimizing expenses, simplifying processes, and expediting IT initiatives. Users can quickly design and automate customer journeys using an intuitive drag-and-drop editor filled with robust building blocks (nodes). Transitioning to low-code development can significantly shorten the time required to launch new applications and customer journeys. The platform allows for the seamless consumption of events from current systems to initiate customer communication workflows. It enables the integration of customer interactions with backend systems, facilitating comprehensive automation from start to finish. Users can effortlessly test, deploy, and make iterative adjustments to workflows within a secure and scalable serverless framework. Additionally, the platform boasts a rich array of communication APIs and SDKs, including options for SMS, voice, push notifications, RCS, WhatsApp, and video, allowing businesses to connect with customers on their chosen channels. This flexibility not only enhances customer engagement but also streamlines operational efficiency across various platforms.
API Access
Has API
API Access
Has API
Integrations
WhatsApp
Facebook Messenger
Instagram
NICE CXone Mpower
Recall.ai
Rootly
Salesforce Service Cloud
ServiceNow
Stackreaction
Webex Campaign
Integrations
WhatsApp
Facebook Messenger
Instagram
NICE CXone Mpower
Recall.ai
Rootly
Salesforce Service Cloud
ServiceNow
Stackreaction
Webex Campaign
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CEQUENS
Founded
2011
Country
India
Website
www.cequens.com
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
imimobile.com/products/webex-connect
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Cloud Communication Platform
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition
Product Features
Cloud Communication Platform
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates