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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CEDEX Technologies is a prominent chatbot development firm located in Kerala, India. Our passionate team consists of specialists in both chatbots and voicebots, committed to creating tailored solutions that align with our clients' specific business needs. We focus on designing, developing, and training sophisticated chatbots and voice applications that possess conversational skills, contextual awareness, and distinctive personality traits. As the chatbot landscape rapidly advances, these tools are anticipated to take over roles traditionally held by humans in sectors such as customer service, e-commerce, entertainment, news dissemination, delivery logistics, and corporate communication. While the concept of developing chatbots may appear straightforward, crafting one that truly fulfills particular business objectives demands the proficiency of a skilled development team. Our chatbots are capable of providing round-the-clock assistance to your customers, ensuring they never experience off days or frustration, which ultimately enhances customer support. Furthermore, chatbots can efficiently automate repetitive tasks, ensuring they are executed promptly and accurately, thereby streamlining operations and freeing up human resources for more complex challenges.

Description

In today's evolving economy, digital communication with companies is becoming increasingly prevalent. There is a notable shift towards messaging as it offers greater convenience and lower costs compared to traditional voice communication. This form of interaction allows for real-time conversations around the clock, but achieving this level of efficiency necessitates the use of automation. A graphical designer is essential for creating effective conversation flows, while support for language translations enhances accessibility. An answering machine is available to address common inquiries and can accommodate 21 different languages. Furthermore, it integrates seamlessly with various line-of-business systems and facilitates connectivity across multiple channels. Each chatbot operates as an independent container, allowing for tailored interactions. Monitoring tools provide oversight of conversations managed by software agents, ensuring quality control. A user-friendly graphical builder simplifies the process of developing automated dialogues, alongside pre-built integrations with third-party tools and live chat platforms. Additionally, a patent-pending model is in place for an FAQ knowledge base, which guarantees complete privacy for customer interactions. This comprehensive package also includes a suite of AI tools, encompassing natural language processing (NLP), natural language understanding (NLU), language detection, and sentiment analysis, all aimed at enhancing user experience and engagement. As a result, businesses can foster better relationships with their customers through advanced digital communication methods.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Dialogflow Yes 
Facebook Messenger Yes 
IBM Watson Yes 
Skype Yes 
Slack Yes 
Android No 
Apple Business Chat No 
Apple iOS No 
Chatfuel Yes 
Facebook No 
Genesys Cloud CX No 
Kik Yes 
Magento Yes 
Manychat Yes 
PrestaShop Yes 
Telegram Yes 
WhatsApp No 
Wit.ai Yes 
WooCommerce Yes 
X (Twitter) No 

Integrations

Dialogflow Yes 
Facebook Messenger Yes 
IBM Watson Yes 
Skype Yes 
Slack Yes 
Android Yes 
Apple Business Chat Yes 
Apple iOS Yes 
Chatfuel No 
Facebook Yes 
Genesys Cloud CX Yes 
Kik No 
Magento No 
Manychat No 
PrestaShop No 
Telegram No 
WhatsApp Yes 
Wit.ai No 
WooCommerce No 
X (Twitter) Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CEDEX Technologies

Founded

2015

Country

India

Website

cedextech.com

Vendor Details

Company Name

WIT

Country

Portugal

Website

www.wit-software.com/wcp/

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Online Ordering

Integrated Gift Cards No 
Menu / Product View No 
Mobile Ordering No 
Push Notifications No 
Reporting / Analytics No 
Rewards / Loyalty Program No 
Secure Payment Processing No 
Store Locator No 
White-Label No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Alternatives

Alternatives

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