Compare CDK Global vs. Dealer eProcess

CDK provides a unified, SOC 2-compliant dealership software solutions designed to simplify dealership operations, improve profitability and create a better customer experience across every department. Instead of relying on disconnected tools for Sales, Service, Inventory and Accounting, CDK brings everything together in one place through the CDK Dealership Xperience Platform. CDK offers six connected suites inside the Dealership Xperience Platform, each one solving for a specific area of dealership operations: • Foundations Suite: Ideal for enterprise and multistore dealers, this suite delivers advanced Accounting, DMS functionality, centralized management and CDK SimplePay for smooth deal workflows. • Fundamentals Suite: Created for independent dealerships and smaller franchise operations, the Fundamentals Suite offers streamlined core tools with the same data connectivity as the Foundations Suite. • Vehicle Inventory Suite: Uses AI and real-time market insights to help dealers source, price and manage inventory more effectively and profitably. • Modern Retail Suite: Combines CRM, Digital Retailing and F&I workflows so customers can start buying online and complete the process in the dealership without rework. • Fixed Operations Suite: Supports Service and Parts departments with communication tools like video and texting, accurate estimates and to-the-penny Service pricing. • Intelligence Suite: Brings advanced analytics, forecasting and performance visibility across departments so decision-making is faster and more data-driven. Dealers choose CDK for its ability to connect once-separate systems, support day-to-day operations, and provide measurable improvements in efficiency, profitability and customer satisfaction.

With the ongoing rise of online shopping, embracing digital retailing has become crucial for both businesses and consumers alike. Our solution guides customers through every phase of the purchasing journey, beginning with a credit pre-approval that utilizes a soft pull, followed by options for trade-ins and loan matching, and concluding with a finalized agreement that allows for the selection of lenders, warranties, accessories, and local taxes. This thoughtfully streamlined process is designed to enhance lead generation by enabling customers to browse at a pace that suits them from the comfort of their own homes. Furthermore, our Digital Retailing tool integrates seamlessly with all OEM feeds, ensuring that customers are consistently informed about the latest rebates and incentives available. Additionally, our intuitive incentives page simplifies the process for shoppers, allowing them to easily identify which rebates they are eligible for, fostering a more personalized shopping experience. Ultimately, this comprehensive approach to digital retailing not only enhances customer satisfaction but also drives higher conversion rates.